Tag: Thought Leadership

Curbing Theft of Service Starts With Getting to Know Your Customer

Theft of service has been discussed more in the boardroom in the last three years than it has in the past 30. ... Read Article

A Long-Term View of Technology’s Value to Utilities

The rise of wireless data networks, coupled with the evolution of software solutions, has made advances in field automation, project management and ... Read Article

Fast Answers Through Embedded Business Intelligence

Utilities have long been on a quest for better ways to handle and make sense of data. Few other industries need control ... Read Article

Tackling Utility Customer Cost to Serve

Utilities in the U.S. stand to save considerable expense by evaluating their customer service operations from a customer cost-to-serve perspective. They spend ... Read Article

AMI = Smart Meter + Smart Customer + Smart Utility

The business world seems to be all about “smart” these days. You have smart cars, smart money, even smart mobs. The utility ... Read Article

What Utilities Can Gain From Customer Profitability Analysis

Introduction Recent moves toward a more competitive retail environment, as well as increased performance expectations from shareholders, have focused utilities on improving ... Read Article

Application and Design of the Modern Substation Automation Platform

This paper describes the application of the modern automation platform in electrical transmission substations. The applications described within are not “bleeding edge” ... Read Article

RAMP: A Unique Solution to Recovering Lost Revenue

Revenue losses are a common problem among utilities across the globe and are typically segmented into three categories: Technical – energy/commodity lost ... Read Article

Challenges of Demand Response and Distributed Generation

Project Introduction and Motivation Electricity system challenges have emerged in Washington’s Olympic Peninsula that make it an ideal laboratory for advanced intelligent ... Read Article

The Three Pillars of Energy Policy

Successful energy policy is about trade-offs between different and divergent agendas that must somehow be reconciled. Energy policy, whether in the U.K., ... Read Article

Implementing the Right Network for the Smart Grid: Critical Infrastructure Determines Long-Term Strategy

Energy Conservation. Energy Efficiency. Go Green. Clean Tech. Smart Grid. The utility industry has enacted a number of initiatives with a common ... Read Article

The Water Industry in Britain and Europe: Issues for 2006 and Beyond

Executive Summary Europe’s water industry is grappling with six major issues in 2006 that present often-conflicting interests and that may need new ... Read Article

INTERVIEW: Frank Hoss

Energy & Utilities: From your perspective, what is the intelligent grid? Frank Hoss: The intelligent grid focuses primarily on the efficient, reliable ... Read Article

Issues Affecting the Electricity Transmission and Distribution System in North America

Executive Summary After more than two decades of underinvestment, the North American electricity delivery infrastructure is struggling to meet today’s changing and ... Read Article

Locking the Door Against Cybersecurity Attacks

Situation Overview The biggest threat today to the transmission and distribution (T&D) business’ cybersecurity is not necessarily a virus, worm or terrorist. ... Read Article
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