Tag: Thought Leadership

Introduction In recent years, power utilities have had major concerns about the issue of managing outages — especially unplanned ones caused by ... Read Article

Introduction The impact of climate change through global warming has been a concern for some time now. As a result of this ... Read Article

Smith: What is the Energy Information Community? Steklac: In simplest terms, the Energy Information Community is a process- enabling, technology-based approach from ... Read Article

U.K. Electricity’s Key Fuel Source: Gas The principle of electricity generation via a conductor rotating in a magnetic field totally dominates the ... Read Article

The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links ... Read Article

The Value of Innovation As described by Peter Drucker, innovation refers to the function of entrepreneurship, the means by which new wealth-producing ... Read Article

Congestion Zones Full locational pricing at every node in the network is a natural consequence of the basic economics of a competitive ... Read Article

Background Recent dramatic changes in the electric utility industry have systematically motivated traditionally integrated utilities to functionally or legally unbundle their business ... Read Article

New forces are reshaping the responsibilities of water and wastewater utilities. Although they come in different forms, water utilities conventionally serve the ... Read Article

The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former ... Read Article

Deregulation and Billing While customers in deregulated utility markets face a barrage of marketing materials from new entrants into the marketplace and ... Read Article

Do utilities really know what they are doing, or are they just following the trend? What do the transactions say about the ... Read Article

Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce ... Read Article

You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of the visionaries who “led” ... Read Article

Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional ... Read Article