Tag: Thought Leadership

The GridWise Olympic Peninsula Project

The Olympic Peninsula Project consisted of a field demonstration and test of advanced price signal-based control of distributed energy resources (DERs). Sponsored ... Read Article

Wind Energy: Balancing the Demand

In recent years, exponential demand for new U.S. wind energy-generating facilities has nearly doubled America's installed wind generation. By the end of ... Read Article

Ontario Pilot

Smart metering technologies are making it possible to provide residential utility customers with the sophisticated "smart pricing" options once available only to ... Read Article

Con Edison

Consolidated Edison Co. of New York (Con Edison) is a regulated utility serving 3.2 million electric customers in New York City and ... Read Article

Pepco Holdings, Inc.

The United States and the world are facing two preeminent energy challenges: the rising cost of energy and the impact of increasing ... Read Article

Business Intelligence: The 'Better Light Bulb' for Improved Decision Making

Although some utilities have improved organizational agility by providing high-level executives with real-time visibility into operations, if they're to be truly effective, ... Read Article

Improving Call Center Performance Through Process Enhancements

The great American philosopher Yogi Berra once said, "If you don't know where you're going, chances are you will end up somewhere ... Read Article

Meeting Future Utility Operating Challenges With a Smart Grid

The classical school of utility operations prescribes four priorities, ranked in the following descending order: safety, reliability, customer service and profit. Although ... Read Article

The Smart Grid: A Balanced View

Energy systems in both mature and developing economies around the world are undergoing fundamental changes. There are early signs of a physical ... Read Article

CASE STUDY: Business Objects

Empowering RapidAdvance WithReal-time On-Demand Reporting CHALLENGE RapidAdvance is a leading direct provider of cash advance services for small and midsize businesses. The ... Read Article

INTERVIEW: Scott Musson

Scott Musson is senior director, IBM GlobalBusiness Unit, at VMware. For more information, please visit www.vmware.com. Midmarket Strategies: What are some of ... Read Article

Interview with Thomas R. Kolder

CFO: What is the profile for today’s successful public-company CFO, and how has it changed over the last five to 10 years? ... Read Article

Avaya Customer Interaction Suite and Enhanced Self-Service Keep Race Fans in the Driver”s Seat

With centralized contact center reporting across all locations, you can learn about the business –how to improve a revenue stream, how to ... Read Article

Making the Pivot: The New Playing Field of Customer Experience Management

The very best athletes shift the momentum of the game at critical moments, and as spectators this pivot can take our breath ... Read Article

Winning Back ”Lost” Customers: Who Do You Woo – and How?

How many customers does your company lose every year? If you’re like the average company, up to 40 percent of your customers ... Read Article
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