Category: Enterprise Thought Leadership Archive

How many customers does your company lose every year? If you’re like the average company, up to 40 percent of your customers ... Read Article

Intelligent utility networks (IUNs), also known in the electric power industry as intelligent grids, smart grids or modern grids, make use of ... Read Article

Utilities encountered a decade of challenges in the 1990s – utility diversification, attempts to adjust to emerging regulatory opportunities and distractions from ... Read Article

Energy & Utilities: Let’s start by taking a look at the state of the electric utility industry marketplace as it relates to ... Read Article

Most industries have experienced significant transformations over the past few decades, which have resulted in improved business processes and a more efficient ... Read Article

There is growing interest in the U.S. both in achieving some increased degree of energy independence and in reducing CO2 emissions to ... Read Article

Theft of service has been discussed more in the boardroom in the last three years than it has in the past 30. ... Read Article

The rise of wireless data networks, coupled with the evolution of software solutions, has made advances in field automation, project management and ... Read Article

Utilities have long been on a quest for better ways to handle and make sense of data. Few other industries need control ... Read Article

Utilities in the U.S. stand to save considerable expense by evaluating their customer service operations from a customer cost-to-serve perspective. They spend ... Read Article

The business world seems to be all about “smart” these days. You have smart cars, smart money, even smart mobs. The utility ... Read Article

Introduction Recent moves toward a more competitive retail environment, as well as increased performance expectations from shareholders, have focused utilities on improving ... Read Article

This paper describes the application of the modern automation platform in electrical transmission substations. The applications described within are not “bleeding edge” ... Read Article

Revenue losses are a common problem among utilities across the globe and are typically segmented into three categories: Technical – energy/commodity lost ... Read Article

Project Introduction and Motivation Electricity system challenges have emerged in Washington’s Olympic Peninsula that make it an ideal laboratory for advanced intelligent ... Read Article