• The Path of Transition to a Wires Company: A Case for Embracing Change

    The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former ... Read Article

    With Deregulation and Competition, Energy Companies Embrace EBPP as an Effective CRM Tool

    Deregulation and Billing While customers in deregulated utility markets face a barrage of marketing materials from new entrants into the marketplace and ... Read Article

    Strategic Mergers and Acquisitions in the Utilities Industry

    Do utilities really know what they are doing, or are they just following the trend? What do the transactions say about the ... Read Article

    Recurring Payments by MasterCard

    Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce ... Read Article

    So Now You’re In-Charge of an Unregulated Generation Company

    You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of the visionaries who “led” ... Read Article

    Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyalty

    Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional ... Read Article

    What About Measuring Supply Chain Performance?

    Most consultants” recipes for effecting business change and behavior in an organization use ingredients for measuring ongoing performance. Many feel that continuous ... Read Article

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