Author: Chris Trayhorn, Publisher of mThink Blue Book

Apart from demonstrating the vulnerability of the electric grid, the American and European blackouts of 2003 put enormous pressure on energy companies ... Read Article

Ten years ago, unleaded gas cost an average of $1.11 per gallon, the median family income was about $45,000, natural gas cost ... Read Article

Not all outages can be prevented, nor is it economically feasible to do so. But customers are demanding new levels of service ... Read Article

In November 2003, the 9th US Circuit Court of Appeals issued a decision in the Pacific Gas and Electric bankruptcy case that ... Read Article

The conversations between senior officers and managers at utilities are similar worldwide. They need to reduce operations and maintenance expenses, increase the ... Read Article

Sourcing work to offshore locations and/or moving global resources to domestic locations to perform work has been gaining momentum over the last ... Read Article

Customer information systems (CIS) is a hub for customer-facing and revenue cycle processing activity with functional footprint covering operational and a segment ... Read Article

With its vast potential, economic competitiveness, and rapid growth rate, wind energy is poised to become a significant power source in the ... Read Article

Customer relationships are the most important asset of an energy retailer and represent the value of an energy retail business. Yet how ... Read Article

OK, we all get it. Those aging assets that were obscured in the glare of traders’ profit visions a mere two years ... Read Article

The recent spate of power outages across North America and Europe, and a number of environmental initiatives that are being pushed by ... Read Article

I recently bought a top-of-the-line clock radio to replace the aging one I’d had for years. When I unpacked it, I began ... Read Article

Regulated utilities compete every day. They try to persuade other corporations to locate operations within the utility’s service area. Today, all corporations ... Read Article

Forces outside the control of the utility industry will create a pattern of change that will transform the way the industry operates ... Read Article

Regulatory uncertainty, unprecedented demand, outdated infrastructure, emerging technologies, and fierce competition both for and among natural resources. Today’s energy world is transformed ... Read Article