Author: Chris Trayhorn, Publisher of mThink Blue Book

Transform Customer Data Into Profit

A unified platform for analytics that can provide synergistic insights across marketing, sales and customer service is the key to achieving maximum value from customer ... Read Article

Must-Have Technology

High commodity prices and volatility are driving growth in energy trading as producers try to maximize their market share and profitability and ... Read Article

Business Process Management in Energy

Forced to deliver expected shareholder returns in stagnant markets, energy utilities are turning their attention to performance improvement. The drive for operational ... Read Article

Using Service-Oriented Architecture to Transform Utilities

Since the 1970s, utility companies have grown principally through mergers and acquisitions. This industry consolidation has resulted in organizations with diverse business ... Read Article

Examining Business Process Outsourcing

What does next-level utility performance look like? The energy industry may be one of the most complex business environments, as it is ... Read Article

How to Optimize Reliability in Utility Networks

While reliability is perhaps one of the most watched performance indicators in the utilities industry today, improvement efforts are often based on ... Read Article

Asset Management – Do You Know Your Risk?

Asset management is the focus for most utilities, primarily because of cost pressures resulting from the limited availability of capital and O&M ... Read Article

Let''s Take A Closer Look at Generation Operational Excellence

Accelerating world demand for energy, coupled with recent natural disasters, is driving and will continue to drive, gas, oil, coal and nuclear ... Read Article

Informed Decision Making

Corporate management is increasingly called upon to make complex critical decisions in short time frames. Consolidations within industries, competition to maintain competitive ... Read Article

Addressing the Aging Utility Workforce Challenge: ACT NOW

For several years, industry writers have been warning of the “impending aging workforce crisis.” Demographic data has been analyzed and presented, and ... Read Article

The Energy Policy Act of 2005

On August 8, 2005, President George W. Bush signed the Energy Policy Act of 2005 into law, following four long years of ... Read Article

Weather Forecasting for Utility Companies

Weather-sensitive business operations are primarily reactive to shortterm (three to 36 hours) local conditions (city, county, state) due to the unavailability of ... Read Article

Preparing for Automated Metering

Over the past year, technology advances and high energy prices have stimulated interest in advanced metering infrastructure (AMI). Discussions are wide-ranging. Some ... Read Article

The World’s Hottest Retail Energy Markets

The number of retail energy markets open to competition grows year-on-year and research carried out by Peace Software and VaasaEmg has provided ... Read Article

Fusion of Work Management and Supply Chain Management

Asset life cycle management is an asset management strategy designed to manage the cradle-to-grave life cycle of key assets, considering all classes, ... Read Article
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