Author: Chris Trayhorn, Publisher of mThink Blue Book

The Wealth in Health

A work-at-home marketer complained that he gained 30 pounds in the last few years when his home-run online marketing business became successful. ... Read Article

Ringing IN and Hanging UP

In the old days, a telephone came in two designs and had one ring. With the rise in cell phones, the styles ... Read Article

Old Dog, New Tricks

Forrester's March report, "Email Marketing Comes of Age," finds that clickthrough rates have remained steady since 2003, at an average of 5 ... Read Article

Double Down: Q & A with William Cooper

As the CEO of TradeDoubler - a Swedish performance network with a vast European presence - William Cooper has his eye on ... Read Article

Harrison Gevirtz: The Yearling

This sounds like any hard worker in the performance marketing space, you think. The only difference is that Gevirtz is a freshman. ... Read Article

Sweet Charity

If you think getting people to shop online is tough, consider the plight of nonprofit organizations. They ask people for their time ... Read Article

The Tangled Web of Link Spam

In my last column, you were warned to "Never watch sausage being made," lest you find the process so unappetizing you'd never ... Read Article

Look Out!

Last night you read on your local newspaper's website about how gas prices could reach $4 a gallon this summer, so you ... Read Article

The Desire to Acquire

The new geography features auction-based ad exchanges and conglomerated companies with divisions that buy, sell and distribute ads: something that would have ... Read Article

The Affiliate Lifestyle

For many aspiring affiliates, the phrase Affiliate Lifestyle conjures up visions of big beautiful homes and shiny new sports cars. Graphic images ... Read Article

Bringing Your Website Into Focus

What can you do when you've invested in Web initiatives and it looks like the investment isn't paying off? For some industries, ... Read Article

Welcome to the Era of the Social Customer

Renewed focus on the social business network is shedding light on the power and proliferationof the defined customer experience. PDF download Social ... Read Article

Avaya Customer Interaction Suite and Enhanced Self-Service Keep Race Fans in the Driver”s Seat

With centralized contact center reporting across all locations, you can learn about the business –how to improve a revenue stream, how to ... Read Article

Making the Pivot: The New Playing Field of Customer Experience Management

The very best athletes shift the momentum of the game at critical moments, and as spectators this pivot can take our breath ... Read Article

Winning Back ”Lost” Customers: Who Do You Woo – and How?

How many customers does your company lose every year? If you’re like the average company, up to 40 percent of your customers ... Read Article
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