Category: Enterprise Thought Leadership Archive

If you work for a publicly traded US company, chances are you’re pretty familiar with the Sarbanes-Oxley Act (SOX). As a result ... Read Article

Not all outages can be prevented, nor is it economically feasible to do so. But customers are demanding new levels of service ... Read Article

Enterprise performance management (EPM) is a slippery term that is difficult to define. It has a few aliases, such as corporate performance ... Read Article

Customer relationships are the most important asset of an energy retailer and represent the value of an energy retail business. Yet how ... Read Article

Since the latter half of 2002, the industry has been in a back-to-basics mode of operation. The focus, once on unregulated businesses ... Read Article

Customer information systems (CIS) is a hub for customer-facing and revenue cycle processing activity with functional footprint covering operational and a segment ... Read Article

Gas and electricity price indices play a central role in the price discovery process in the energy market. Moreover, these indices are ... Read Article

Ten years ago, unleaded gas cost an average of $1.11 per gallon, the median family income was about $45,000, natural gas cost ... Read Article

November 1, 2005 – In September, Ventana Research conducted a workshop for senior finance executives as part of CFO Magazine’s Strategy Execution ... Read Article

The role of information technology is not to replace clinicians, but to change their work environment to provide better job satisfaction and ... Read Article

The future of health care innovation is best understood if we take a moment to look at how we got where we ... Read Article

To position their companies for success in the energy industry of the future, utility executives must have a clear vision of the ... Read Article

The renewed and particularly intense focus on performance improvement and cost reduction in utilities is traceable to three compelling drivers of change: ... Read Article

One of the most significant trends within the payments market is the increasing substitution of electronic forms of payment for traditional paper-based ... Read Article

Let us look at one situation with two very different endings. Reliable operations, employee safety, and corporate profitability are all at stake. ... Read Article