Category: Enterprise Thought Leadership Archive

Perhaps we should not measure the role of technology in realizing the Federal Energy Regulatory Commission’s Standard Market Design by the volume ... Read Article

Over the past year, the energy industry has experienced a tremendous increase in the type and amount of information demanded by regulators ... Read Article

As leaders in the utility industry, part of your job is to conjure up a full understanding of both the perils and ... Read Article

In many jurisdictions, any negative customer impact is felt by the utility as a penalty payment, so network performance (system outages, voltage ... Read Article

In 1996, California passed the nation’s first and boldest electricity deregulation law. As we all know now, the state jumped off a ... Read Article

As the energy industry evolves, leveraging business intelligence becomes ever more important. The well-publicized problems of major energy traders over the last ... Read Article

No doubt in the future we will look back at this time as a turning point in the history of America’s $225 ... Read Article

Based in the Latrobe Valley in the Australian state of Victoria, 150 kilometers east of Melbourne, Yallourn Energy operates Australia’s second largest ... Read Article

Deregulation or, as it should be more properly called, restructuring of U.S. power markets was supposed to induce greater efficiencies and reduce ... Read Article

Early on, utilities, with no specific cartographic expertise and lacking any standards around scale, orientation, map sheet size, symbology, or detail, created ... Read Article

To position their companies for success in the energy industry of the future, utility executives must have a clear vision of the ... Read Article

The renewed and particularly intense focus on performance improvement and cost reduction in utilities is traceable to three compelling drivers of change: ... Read Article

Val-Pak pioneered local cooperative direct mail in 1968, and has been the industry leader for more than 30 years. Since 1998, as ... Read Article

Specifically among high-tech companies, successful management of customer relationships has a proven correlation to sustained profitability. PDF download A startling forecast has ... Read Article

To be effective, a cross-channel contact center must possess two vital capabilities: Common incident tracking, reporting and histories across all channels; and ... Read Article