Tag: Thought Leadership

The type, scope, and frequency of both internal and external risks facing the energy and utility industry have increased significantly. To meet ... Read Article

With the collapse of energy trading and the slowing of retail deregulation, energy and utility companies are going back to the basics. ... Read Article

Within the energy industry, the merchant sector has gone from one of the most promising areas to one of the most troubled. ... Read Article

As a result of the early failures of deregulation in the United States, we have learned two critically important lessons about the ... Read Article

The casualties continue to mount in the devastated landscape of the post-Enron world. We know now that Enron was the beginning of ... Read Article

The average electricity customer has fled from electricity restructuring, returned to the utility from competitive suppliers, and voted for politicians who kill ... Read Article

Recent events in the energy marketplace and the failure of unregulated businesses have put greater emphasis on regulated businesses. Given this backdrop, ... Read Article

Reliable, low-cost electric energy makes the American economy go. It is the essential service, so necessary to modern life that its momentary ... Read Article

Energy companies transact close to a million dollars a day for physical delivery in markets run by independent systems operators. The settlement ... Read Article

To be effective, a cross-channel contact center must possess two vital capabilities: Common incident tracking, reporting and histories across all channels; and ... Read Article

Introduction Commercial and industrial energy consumers have a better option for purchasing electrical power. A new class of electrical generator, called a ... Read Article

Introduction The energy industry continues to experience significant restructuring activities which are primarily changing the way energy delivery businesses (i.e., pipes and ... Read Article

Introduction Climate change has arrived — physically, politically and economically. The debaters no longer argue if climate change is real, they debate ... Read Article

Introduction In recent years, power utilities have had major concerns about the issue of managing outages — especially unplanned ones caused by ... Read Article

Introduction The impact of climate change through global warming has been a concern for some time now. As a result of this ... Read Article