Tag: Thought Leadership

The renewed and particularly intense focus on performance improvement and cost reduction in utilities is traceable to three compelling drivers of change: ... Read Article

One of the most significant trends within the payments market is the increasing substitution of electronic forms of payment for traditional paper-based ... Read Article

Let us look at one situation with two very different endings. Reliable operations, employee safety, and corporate profitability are all at stake. ... Read Article

Greater recognition of the correlation among the risks in energy marketing activities, asset management and operations, and the energy regulatory environment is ... Read Article

The Kyoto Protocol would have required the United States to commit to a 7 percent reduction in carbon emissions from the 1990 ... Read Article

It is a fundamental tenet of economics that life in a competitive marketplace comes with both risks and rewards. Partial deregulation of ... Read Article

A look at the U.S. wind energy industry’s growth chart shows an upward curve that takes off at the close of the ... Read Article

The type, scope, and frequency of both internal and external risks facing the energy and utility industry have increased significantly. To meet ... Read Article

With the collapse of energy trading and the slowing of retail deregulation, energy and utility companies are going back to the basics. ... Read Article

To be effective, a cross-channel contact center must possess two vital capabilities: Common incident tracking, reporting and histories across all channels; and ... Read Article

The energy industry is in the midst of its most challenging period in more than three decades. The rapid convergence of the ... Read Article

In the summer and fall of 2001, PJM Interconnection President and CEO Phillip G. Harris testified three times about electric system reliability ... Read Article

All over the world, the electricity supply industry is going through a period of unprecedented and momentous change. After a century of ... Read Article

In the United States, the National Basketball Association and the utility industry may not have much in common fundamentally, but what they ... Read Article

Electric industry restructuring and its consequences seized the headlines in 2001. When deregulation was first introduced to state and federal regulators in ... Read Article