Author: Chris Trayhorn, Publisher of mThink Blue Book

Introduction In recent years, power utilities have had major concerns about the issue of managing outages — especially unplanned ones caused by ... Read Article

Smith: What is the Energy Information Community? Steklac: In simplest terms, the Energy Information Community is a process- enabling, technology-based approach from ... Read Article

The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links ... Read Article

Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace is large, competitive and ... Read Article

In the decade since deregulation, utilities have had to balance two competing necessities — improving customer service and lowering costs. Automatic bill ... Read Article

Talk is cheap, but meaningful dialogue is valuable. For utilities, speaking to each segment of the market in its own language can ... Read Article

Introduction In an industry promising revolutionary advances nearly every day, one application has gone well beyond vision-speak: Internet bill presentment and payment(IBPP). ... Read Article

There are many disturbing practices and beliefs prevalent in the traditional electric and gas energy industry, but few more disturbing than the ... Read Article

Wouldn’t it be wonderful to automate some of your household chores, and leave home knowing that everything is safe and secure? With ... Read Article

Background The unbundling of the traditional energy company in the face of industry restructuring has exposed to competition areas traditionally overlooked by ... Read Article

Deregulation … mergers … spin-offs … The changes taking place in the energy industry, including the reality that competition will increase to ... Read Article

Forces of Change in the Energy Industry The networked information economy and competition represent two of the greatest drivers of change in ... Read Article

Cost savings through automation of business interactions has never been more appealing. Re-thinking our approach to inter-business transactions and re-applying existing and ... Read Article

Introduction The past few years have brought about many sweeping and costly changes to the energy industry. Post-merger power companies in particular ... Read Article

All over the world, the electricity supply industry is going through a period of unprecedented and momentous change. After a century of ... Read Article