Tag: White Papers

Con Edison

Consolidated Edison Co. of New York (Con Edison) is a regulated utility serving 3.2 million electric customers in New York City and ... Read Article

Pepco Holdings, Inc.

The United States and the world are facing two preeminent energy challenges: the rising cost of energy and the impact of increasing ... Read Article

Business Intelligence: The 'Better Light Bulb' for Improved Decision Making

Although some utilities have improved organizational agility by providing high-level executives with real-time visibility into operations, if they're to be truly effective, ... Read Article

Improving Call Center Performance Through Process Enhancements

The great American philosopher Yogi Berra once said, "If you don't know where you're going, chances are you will end up somewhere ... Read Article

Best Practices in Distribution Asset and Work Management

Utilities face escalating operational expenses due to rising fuel costs and increasing investment costs for environmental regulation while simultaneously being limited in ... Read Article

The Liability of Cost Cutting: A CEO’s New Challenge

When financial results don’t meet expectations, senior executives face five dreaded words that have become much too common: “We need to cut ... Read Article

Leveraging Operational Systems Assets to Realize Their Full Value

The electric utility industry finds itself confronted by a dynamic regulatory and market environment that is necessitating changes at all levels of ... Read Article

Information Is Power: The Intelligent Utility Network

In the United States, utility industry forces are driving substantial changes in strategy for T&D businesses. The U.S. Energy Policy Act of ... Read Article

Technology Support for Utility Analytics

Intelligent utility networks (IUNs), also known in the electric power industry as intelligent grids, smart grids or modern grids, make use of ... Read Article

The Emergence of the Intelligent Utility: A New View of Service Delivery

Utilities encountered a decade of challenges in the 1990s – utility diversification, attempts to adjust to emerging regulatory opportunities and distractions from ... Read Article

INTERVIEW: Alan H. Richardson

Energy & Utilities: Let’s start by taking a look at the state of the electric utility industry marketplace as it relates to ... Read Article

Communication Technology Considerations for the Intelligent Utility Network

Most industries have experienced significant transformations over the past few decades, which have resulted in improved business processes and a more efficient ... Read Article

Energy Independence Is Cool(er)?

There is growing interest in the U.S. both in achieving some increased degree of energy independence and in reducing CO2 emissions to ... Read Article

Curbing Theft of Service Starts With Getting to Know Your Customer

Theft of service has been discussed more in the boardroom in the last three years than it has in the past 30. ... Read Article

A Long-Term View of Technology’s Value to Utilities

The rise of wireless data networks, coupled with the evolution of software solutions, has made advances in field automation, project management and ... Read Article
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