Tag: White Papers

The energy industry continues its metamorphosis, driven in various parts by business imperatives to enhance shareholder value, meet industry-restructuring mandates, and realize ... Read Article

Why Do Energy Companies Trade? Trading operations appear to be a highly esteemed part of many energy companies. During the last two ... Read Article

The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links ... Read Article

Major states were continuing to open retail electric and gas markets to full competition-in response, great plans were being laid, and extensive ... Read Article

Ineffective Maintenance Can Have a Significant Impact When things go well, maintenance is an activity that is often invisible to senior management. ... Read Article

Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace is large, competitive and ... Read Article

A paradigm shift in the utilities industry has been underway for some time now. For decades the industry was characterized by regional ... Read Article

Introduction Companies do not emerge into a competitive environment with immediate knowledge of how to compete safely and effectively. Companies faced with ... Read Article

In the decade since deregulation, utilities have had to balance two competing necessities — improving customer service and lowering costs. Automatic bill ... Read Article

The energy industry is in the midst of its most challenging period in more than three decades. The rapid convergence of the ... Read Article

Electricity and Gas Markets Have Become More Complex Energy industry deregulation is a relatively old story, though one that continues to unfold ... Read Article

Talk is cheap, but meaningful dialogue is valuable. For utilities, speaking to each segment of the market in its own language can ... Read Article

In the United States, the National Basketball Association and the utility industry may not have much in common fundamentally, but what they ... Read Article

Much has been written about the opportunities distributed-generation (DG) technologies offer the energy marketplace. DG will one day reduce local congestion, reduce ... Read Article

Introduction In an industry promising revolutionary advances nearly every day, one application has gone well beyond vision-speak: Internet bill presentment and payment(IBPP). ... Read Article