Tag: White Papers

If you work for a publicly traded US company, chances are you’re pretty familiar with the Sarbanes-Oxley Act (SOX). As a result ... Read Article

Not all outages can be prevented, nor is it economically feasible to do so. But customers are demanding new levels of service ... Read Article

Enterprise performance management (EPM) is a slippery term that is difficult to define. It has a few aliases, such as corporate performance ... Read Article

Customer relationships are the most important asset of an energy retailer and represent the value of an energy retail business. Yet how ... Read Article

Since the latter half of 2002, the industry has been in a back-to-basics mode of operation. The focus, once on unregulated businesses ... Read Article

Customer information systems (CIS) is a hub for customer-facing and revenue cycle processing activity with functional footprint covering operational and a segment ... Read Article

Gas and electricity price indices play a central role in the price discovery process in the energy market. Moreover, these indices are ... Read Article

Ten years ago, unleaded gas cost an average of $1.11 per gallon, the median family income was about $45,000, natural gas cost ... Read Article

The volume of utility merger and acquisition transactions declined precipitously in North America over the last two years following what was an ... Read Article

Sourcing work to offshore locations and/or moving global resources to domestic locations to perform work has been gaining momentum over the last ... Read Article

One of the most significant trends within the payments market is the increasing substitution of electronic forms of payment for traditional paper-based ... Read Article

Let us look at one situation with two very different endings. Reliable operations, employee safety, and corporate profitability are all at stake. ... Read Article

Greater recognition of the correlation among the risks in energy marketing activities, asset management and operations, and the energy regulatory environment is ... Read Article

The Kyoto Protocol would have required the United States to commit to a 7 percent reduction in carbon emissions from the 1990 ... Read Article

It is a fundamental tenet of economics that life in a competitive marketplace comes with both risks and rewards. Partial deregulation of ... Read Article