Tag: Enterprise

Introduction In recent years, power utilities have had major concerns about the issue of managing outages — especially unplanned ones caused by ... Read Article

Introduction The impact of climate change through global warming has been a concern for some time now. As a result of this ... Read Article

Smith: What is the Energy Information Community? Steklac: In simplest terms, the Energy Information Community is a process- enabling, technology-based approach from ... Read Article

U.K. Electricity’s Key Fuel Source: Gas The principle of electricity generation via a conductor rotating in a magnetic field totally dominates the ... Read Article

The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links ... Read Article

Introduction The management of weather risk has moved to the forefront in recent years as corporate risk managers have sought to take ... Read Article

Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace is large, competitive and ... Read Article

Insurance markets and trading markets have traditionally looked at risks from very different perspectives. Insurers worried about 100-year storms while traders focused ... Read Article

In the decade since deregulation, utilities have had to balance two competing necessities — improving customer service and lowering costs. Automatic bill ... Read Article

Business Drivers Some state regulators have already required their incumbent utilities to decide which line of business to pursue as they are ... Read Article

Why Do Energy Companies Trade? Trading operations appear to be a highly esteemed part of many energy companies. During the last two ... Read Article

Talk is cheap, but meaningful dialogue is valuable. For utilities, speaking to each segment of the market in its own language can ... Read Article

Many believe cost performance is back, but we don’t think it’s ever been gone. One outcome of the California energy crisis has ... Read Article

Ineffective Maintenance Can Have a Significant Impact When things go well, maintenance is an activity that is often invisible to senior management. ... Read Article

Introduction In an industry promising revolutionary advances nearly every day, one application has gone well beyond vision-speak: Internet bill presentment and payment(IBPP). ... Read Article