Tag: Enterprise

Building an Enterprise GIS

Early on, utilities, with no specific cartographic expertise and lacking any standards around scale, orientation, map sheet size, symbology, or detail, created ... Read Article

Portfolio Value Management

To position their companies for success in the energy industry of the future, utility executives must have a clear vision of the ... Read Article

Portfolio Approach to Cutting Costs

The renewed and particularly intense focus on performance improvement and cost reduction in utilities is traceable to three compelling drivers of change: ... Read Article

Trends in Bill Payment

One of the most significant trends within the payments market is the increasing substitution of electronic forms of payment for traditional paper-based ... Read Article

The Big Shift Change

Let us look at one situation with two very different endings. Reliable operations, employee safety, and corporate profitability are all at stake. ... Read Article

Understanding Risk Management

Greater recognition of the correlation among the risks in energy marketing activities, asset management and operations, and the energy regulatory environment is ... Read Article

Carbon Dioxide Strategies

The Kyoto Protocol would have required the United States to commit to a 7 percent reduction in carbon emissions from the 1990 ... Read Article

From Call Center to Contact Center: How to Successfully Blend Phone, Email, Web and Chat to Deliver Great Service and Slash Costs

To be effective, a cross-channel contact center must possess two vital capabilities: Common incident tracking, reporting and histories across all channels; and ... Read Article

Where to Now?

Major states were continuing to open retail electric and gas markets to full competition-in response, great plans were being laid, and extensive ... Read Article

A Thousand Points of (Power and) Light: Unlocking the Potential of Distributed Generation

Much has been written about the opportunities distributed-generation (DG) technologies offer the energy marketplace. DG will one day reduce local congestion, reduce ... Read Article

Utilities and the Fourth Stage of E-Business

Cost savings through automation of business interactions has never been more appealing. Re-thinking our approach to inter-business transactions and re-applying existing and ... Read Article

Success in Deregulated Markets: The Multi-Utilities Business Model

A paradigm shift in the utilities industry has been underway for some time now. For decades the industry was characterized by regional ... Read Article

Boom Or Bust? An Analysis of the Quantity of Power Plants Actually Built

To the rescue, hundreds of new generation facilities were announced across the country. Plans to build our way to energy security were ... Read Article

Integrating IT: The Real Lessons Are Learned After The Merger

Introduction The past few years have brought about many sweeping and costly changes to the energy industry. Post-merger power companies in particular ... Read Article

Post-Merger Integration: Doing the Right Deal and Doing the Deal Right

The energy industry is in the midst of its most challenging period in more than three decades. The rapid convergence of the ... Read Article
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