Tag: Enterprise

Over the past year, the energy industry has experienced a tremendous increase in the type and amount of information demanded by regulators ... Read Article

As leaders in the utility industry, part of your job is to conjure up a full understanding of both the perils and ... Read Article

In many jurisdictions, any negative customer impact is felt by the utility as a penalty payment, so network performance (system outages, voltage ... Read Article

In 1996, California passed the nation’s first and boldest electricity deregulation law. As we all know now, the state jumped off a ... Read Article

As the energy industry evolves, leveraging business intelligence becomes ever more important. The well-publicized problems of major energy traders over the last ... Read Article

No doubt in the future we will look back at this time as a turning point in the history of America’s $225 ... Read Article

Based in the Latrobe Valley in the Australian state of Victoria, 150 kilometers east of Melbourne, Yallourn Energy operates Australia’s second largest ... Read Article

To be effective, a cross-channel contact center must possess two vital capabilities: Common incident tracking, reporting and histories across all channels; and ... Read Article

Business Drivers Some state regulators have already required their incumbent utilities to decide which line of business to pursue as they are ... Read Article

Why Do Energy Companies Trade? Trading operations appear to be a highly esteemed part of many energy companies. During the last two ... Read Article

Talk is cheap, but meaningful dialogue is valuable. For utilities, speaking to each segment of the market in its own language can ... Read Article

Many believe cost performance is back, but we don’t think it’s ever been gone. One outcome of the California energy crisis has ... Read Article

Ineffective Maintenance Can Have a Significant Impact When things go well, maintenance is an activity that is often invisible to senior management. ... Read Article

Introduction In an industry promising revolutionary advances nearly every day, one application has gone well beyond vision-speak: Internet bill presentment and payment(IBPP). ... Read Article

Industry Transformation: The New Competitive Landscape The global energy industry is experiencing extraordinary transformation. The forces of deregulation, increased competition, simultaneous unbundling ... Read Article