White Papers The Changing Role of the Utility CFOby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Industry Transformation: The New Competitive Landscape The global energy industry is experiencing extraordinary transformation. The forces of deregulation, … Read Article New Solutions for Energy Companies: Combating the Effects of Market Volatilityby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Insurance markets and trading markets have traditionally looked at risks from very different perspectives. Insurers worried about 100-year … Read Article The Energy Information Community: Getting from Here to Thereby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Smith: What is the Energy Information Community? Steklac: In simplest terms, the Energy Information Community is a process- … Read Article Evolution of the Energy Value Chainby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 The energy industry continues its metamorphosis, driven in various parts by business imperatives to enhance shareholder value, meet … Read Article Trading Floors, Alternative Approaches To Risk Management And The New Wave Of Convergence?by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Why Do Energy Companies Trade? Trading operations appear to be a highly esteemed part of many energy companies. … Read Article Establishing a Competitive High-Performance Contact Centerby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry … Read Article Where to Now?by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Major states were continuing to open retail electric and gas markets to full competition-in response, great plans were … Read Article Managing Generator Maintenance in Competitive Electricity Marketsby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Ineffective Maintenance Can Have a Significant Impact When things go well, maintenance is an activity that is often … Read Article Increasing Market Share and Profitability in Energy Servicesby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace … Read Article Success in Deregulated Markets: The Multi-Utilities Business Modelby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 A paradigm shift in the utilities industry has been underway for some time now. For decades the industry … Read Article Preventive Maintenance Strategies for Deregulationby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Introduction Companies do not emerge into a competitive environment with immediate knowledge of how to compete safely and … Read Article Achieve Competing Goals With Automatic Bill Paymentby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 In the decade since deregulation, utilities have had to balance two competing necessities — improving customer service and … Read Article Post-Merger Integration: Doing the Right Deal and Doing the Deal Rightby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 The energy industry is in the midst of its most challenging period in more than three decades. The … Read Article The Role of Web-Based Dynamic Trading in the Restructured Electric and Gas Marketsby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Electricity and Gas Markets Have Become More Complex Energy industry deregulation is a relatively old story, though one … Read Article Talk to Me: Outsourcing to Make Big Gains with Small Businessesby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Talk is cheap, but meaningful dialogue is valuable. For utilities, speaking to each segment of the market in … Read Article Report from New England: Lessons Learned on the Road to Competitionby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 This white paper reviews the restructuring experiences in three New England states – Massachusetts, New Hampshire, and Maine … Read Article Why Do Energy Companies Trade?by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Companies that trade – and trade well – have an advantage over companies that don’t, but typically that … Read Article E-Markets: Creating the Future of Business-to-Business Onlineby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 A Foundation for the Future Now consider the Internet, which creates unprecedented opportunities for companies to readily participate … Read Article« Previous 1 2 3 4 … 14 15 16 17 18 19 Next » Contact Us We want to hear from our community. 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