Tag: Utilities

Business Intelligence: The 'Better Light Bulb' for Improved Decision Making

Although some utilities have improved organizational agility by providing high-level executives with real-time visibility into operations, if they're to be truly effective, ... Read Article

Meeting Future Utility Operating Challenges With a Smart Grid

The classical school of utility operations prescribes four priorities, ranked in the following descending order: safety, reliability, customer service and profit. Although ... Read Article

Improving Call Center Performance Through Process Enhancements

The great American philosopher Yogi Berra once said, "If you don't know where you're going, chances are you will end up somewhere ... Read Article

Customer Service in the Brave New World of Today's Utilities

A NEW GENERATION OF CUSTOMER Today's utility customers are energy dependant, information driven, technologically advanced, willing to change and environmentally friendly. Their ... Read Article

The Smart Grid: A Balanced View

Energy systems in both mature and developing economies around the world are undergoing fundamental changes. There are early signs of a physical ... Read Article

Plugging in the Consumer

Thanks to new technologies and the spirit of independence and empowerment fostered by the digital age, consumers are taking on broader and ... Read Article

Software-Based Intelligence: The Missing Link in the SmartGrid Vision

Achieving the SmartGrid vision requires more than advanced metering infrastructure (AMI), supervisory control and data acquisition (SCADA), and advanced networking technologies. While ... Read Article

Achieving Decentralized Coordination In the Electric Power Industry

For the past century, the dominant business and regulatory paradigms in the electric power industry have been centralized economic and physical control. ... Read Article

Utility Mergers and Acquisitions: Beating the Odds

Merger and acquisition activity in the U.S. electric utility industry has increased following the 2005 repeal of the Public Utility Holding Company ... Read Article

How Intelligent Is Your Grid?

Many people in the utility industry see the intelligent grid — an electric transmission and distribution network that uses information technology to ... Read Article

The Technology Demonstration Center

When a utility undergoes a major transformation - such as adopting new technologies like advanced metering - the costs and time involved ... Read Article

INTERVIEW: Alan H. Richardson

Energy & Utilities: Let’s start by taking a look at the state of the electric utility industry marketplace as it relates to ... Read Article

Communication Technology Considerations for the Intelligent Utility Network

Most industries have experienced significant transformations over the past few decades, which have resulted in improved business processes and a more efficient ... Read Article

Energy Independence Is Cool(er)?

There is growing interest in the U.S. both in achieving some increased degree of energy independence and in reducing CO2 emissions to ... Read Article

Curbing Theft of Service Starts With Getting to Know Your Customer

Theft of service has been discussed more in the boardroom in the last three years than it has in the past 30. ... Read Article
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