• Perspective From the First RTO: The Future of Industry Regulation

    In the summer and fall of 2001, PJM Interconnection President and CEO Phillip G. Harris testified three times about electric system reliability ... Read Article

    Strategic Transformation in the Energy Industry – A Blueprint for Competing in a Restructured and Networked Environment

    Forces of Change in the Energy Industry The networked information economy and competition represent two of the greatest drivers of change in ... Read Article

    Microturbines: A new Source of Reliable Electricity

    Introduction Commercial and industrial energy consumers have a better option for purchasing electrical power. A new class of electrical generator, called a ... Read Article

    RTOs – The Centerpiece of Electric Industry Restructuring

    Electric industry restructuring and its consequences seized the headlines in 2001. When deregulation was first introduced to state and federal regulators in ... Read Article

    Utilities and the Fourth Stage of E-Business

    Cost savings through automation of business interactions has never been more appealing. Re-thinking our approach to inter-business transactions and re-applying existing and ... Read Article

    The Innovation Imperative

    The Value of Innovation As described by Peter Drucker, innovation refers to the function of entrepreneurship, the means by which new wealth-producing ... Read Article

    Regional Transmission Organizations: Millenium Order on Designing Market Institutions for Electric Network Systems

    Congestion Zones Full locational pricing at every node in the network is a natural consequence of the basic economics of a competitive ... Read Article

    Shared Services: More Than a Legal Play

    Background Recent dramatic changes in the electric utility industry have systematically motivated traditionally integrated utilities to functionally or legally unbundle their business ... Read Article

    Public Water Suppliers Look to Privatization

    New forces are reshaping the responsibilities of water and wastewater utilities. Although they come in different forms, water utilities conventionally serve the ... Read Article

    The Path of Transition to a Wires Company: A Case for Embracing Change

    The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former ... Read Article

    With Deregulation and Competition, Energy Companies Embrace EBPP as an Effective CRM Tool

    Deregulation and Billing While customers in deregulated utility markets face a barrage of marketing materials from new entrants into the marketplace and ... Read Article

    Strategic Mergers and Acquisitions in the Utilities Industry

    Do utilities really know what they are doing, or are they just following the trend? What do the transactions say about the ... Read Article

    Recurring Payments by MasterCard

    Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce ... Read Article

    So Now You’re In-Charge of an Unregulated Generation Company

    You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of the visionaries who “led” ... Read Article

    Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyalty

    Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional ... Read Article

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