• Trading Floors, Alternative Approaches To Risk Management And The New Wave Of Convergence?

    Why Do Energy Companies Trade? Trading operations appear to be a highly esteemed part of many energy companies. During the last two ... Read Article

    Establishing a Competitive High-Performance Contact Center

    The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links ... Read Article

    Where to Now?

    Major states were continuing to open retail electric and gas markets to full competition-in response, great plans were being laid, and extensive ... Read Article

    Managing Generator Maintenance in Competitive Electricity Markets

    Ineffective Maintenance Can Have a Significant Impact When things go well, maintenance is an activity that is often invisible to senior management. ... Read Article

    Increasing Market Share and Profitability in Energy Services

    Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace is large, competitive and ... Read Article

    Success in Deregulated Markets: The Multi-Utilities Business Model

    A paradigm shift in the utilities industry has been underway for some time now. For decades the industry was characterized by regional ... Read Article

    Preventive Maintenance Strategies for Deregulation

    Introduction Companies do not emerge into a competitive environment with immediate knowledge of how to compete safely and effectively. Companies faced with ... Read Article

    Achieve Competing Goals With Automatic Bill Payment

    In the decade since deregulation, utilities have had to balance two competing necessities — improving customer service and lowering costs. Automatic bill ... Read Article

    Post-Merger Integration: Doing the Right Deal and Doing the Deal Right

    The energy industry is in the midst of its most challenging period in more than three decades. The rapid convergence of the ... Read Article

    The Role of Web-Based Dynamic Trading in the Restructured Electric and Gas Markets

    Electricity and Gas Markets Have Become More Complex Energy industry deregulation is a relatively old story, though one that continues to unfold ... Read Article

    Talk to Me: Outsourcing to Make Big Gains with Small Businesses

    Talk is cheap, but meaningful dialogue is valuable. For utilities, speaking to each segment of the market in its own language can ... Read Article

    Utilitiy Mergers and Acquisitions: No Slam Dunk

    In the United States, the National Basketball Association and the utility industry may not have much in common fundamentally, but what they ... Read Article

    A Thousand Points of (Power and) Light: Unlocking the Potential of Distributed Generation

    Much has been written about the opportunities distributed-generation (DG) technologies offer the energy marketplace. DG will one day reduce local congestion, reduce ... Read Article

    The IBPP Revolution Meets – and Exceeds – Expectations

    Introduction In an industry promising revolutionary advances nearly every day, one application has gone well beyond vision-speak: Internet bill presentment and payment(IBPP). ... Read Article

    Avoiding the Untenable Model

    Introduction What is now known as the “California experiment in electricity deregulation” has sent shock waves around the world, particularly to other ... Read Article

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