• Jay Weintraub Named to Datalot Board of Directors

    Press Release Founder and CEO of LeadsCon joins board of rapidly growing company that is transforming the way online consumers connect with ... Read Article

    Avaya Customer Interaction Suite and Enhanced Self-Service Keep Race Fans in the Driver”s Seat

    With centralized contact center reporting across all locations, you can learn about the business –how to improve a revenue stream, how to ... Read Article

    Making the Pivot: The New Playing Field of Customer Experience Management

    The very best athletes shift the momentum of the game at critical moments, and as spectators this pivot can take our breath ... Read Article

    Winning Back ”Lost” Customers: Who Do You Woo – and How?

    How many customers does your company lose every year? If you’re like the average company, up to 40 percent of your customers ... Read Article

    Transform Customer Data Into Profit

    A unified platform for analytics that can provide synergistic insights across marketing, sales and customer service is the key to achieving maximum value from customer ... Read Article

    Q&A with Brian Gramer: Marketing Automation Software Allows Companies to Manage, Design, Automate and Analyze Integrated Marketing Campaigns

    Marketing automation software allows you to perform both campaign management and execution. It helps marketing executives plan, create, manage, execute,automate, track and ... Read Article

    Q&A with Chris Thomas: We Are Close to Connecting the Last Mile

    Chris S. Thomas explains how close we are to connecting the last mile. Chris S. Thomas Intel Corporation Chief Strategist, Director of ... Read Article

    Customer Pyramid: A Proven CRM Strategy

    Customer marketing is a business method that uses process control techniques to measure, manage and improve customer performance and customer focus. Seventy ... Read Article

    From Call Center to Contact Center: How to Successfully Blend Phone, Email, Web and Chat to Deliver Great Service and Slash Costs

    To be effective, a cross-channel contact center must possess two vital capabilities: Common incident tracking, reporting and histories across all channels; and ... Read Article