• The Innovation Imperative

    The Value of Innovation As described by Peter Drucker, innovation refers to the function of entrepreneurship, the means by which new wealth-producing ... Read Article

    Information Technology and the New Energy Industry Model

    For the past 50 years, the utility industry landscape has been dominated by the vertically-integrated business model, with companies owning and operating ... Read Article

    The Global Utility: The Experience from an Acquisition Made in the United States by a Foreign Utility

    Our story starts in 1991. After 40 years of government ownership, the U.K. electricity industry began to privatize in 1990. England and ... Read Article

    The Global Power Company of the Future

    The initial stages of the liberalization process currently underway across parts of the globe see individual countries separating out the traditional monopoly ... Read Article

    Grid Reliability and Power Quality Solutions for the Digital Economy with the Virtual Power Plant

    Figure 1 Types of Energy Trading Exchanges (Source: AMR Research, 2000; courtesy of ENCORP, Inc. ©2000) See larger image The confluence of ... Read Article

    Assault on the Citadel: The ISO Answers its Critics

    The thrust of the anti-ISO argument rests on two flawed and interrelated propositions: (1) that, incentivized by the profit motive and market-based ... Read Article

    Electric Restructuring: A View from the Open Market

    The difference between these positions has had a critical impact on the process of industry restructuring. In the first instance, it is ... Read Article

    With Deregulation and Competition, Energy Companies Embrace EBPP as an Effective CRM Tool

    Deregulation and Billing While customers in deregulated utility markets face a barrage of marketing materials from new entrants into the marketplace and ... Read Article

    Shared Services: More Than a Legal Play

    Background Recent dramatic changes in the electric utility industry have systematically motivated traditionally integrated utilities to functionally or legally unbundle their business ... Read Article

    Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyalty

    Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional ... Read Article

    Recurring Payments by MasterCard

    Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce ... Read Article

    The Path of Transition to a Wires Company: A Case for Embracing Change

    The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former ... Read Article

    Regional Transmission Organizations: Millenium Order on Designing Market Institutions for Electric Network Systems

    Congestion Zones Full locational pricing at every node in the network is a natural consequence of the basic economics of a competitive ... Read Article

    Regional Transmission Organizations: Linchpins of Restructuring

    Recognizing the new reality, the Federal Energy Regulatory Commission (FERC) declared in Order No. 888 that, with easy entry, plentiful gas supplies, ... Read Article

    Pioneering Privatized Transmission: National Grid''s Perspective

    Based on my experience at National Grid, I maintain that to be most successful, transmission must be independent – in terms of ... Read Article

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