• Utilities and the Fourth Stage of E-Business

    Cost savings through automation of business interactions has never been more appealing. Re-thinking our approach to inter-business transactions and re-applying existing and ... Read Article

    Strategic Transformation in the Energy Industry – A Blueprint for Competing in a Restructured and Networked Environment

    Forces of Change in the Energy Industry The networked information economy and competition represent two of the greatest drivers of change in ... Read Article

    Standardizing the Supply Chain After Enterprise Reorganization

    Deregulation … mergers … spin-offs … The changes taking place in the energy industry, including the reality that competition will increase to ... Read Article

    The Entry of New Retailers and Their Search for Customers

    Background The unbundling of the traditional energy company in the face of industry restructuring has exposed to competition areas traditionally overlooked by ... Read Article

    The Connected Home: The Open Services Gateway is Fulfilling the Promise of the Internet Lifestyle

    Wouldn’t it be wonderful to automate some of your household chores, and leave home knowing that everything is safe and secure? With ... Read Article

    Choice!

    There are many disturbing practices and beliefs prevalent in the traditional electric and gas energy industry, but few more disturbing than the ... Read Article

    The IBPP Revolution Meets – and Exceeds – Expectations

    Introduction In an industry promising revolutionary advances nearly every day, one application has gone well beyond vision-speak: Internet bill presentment and payment(IBPP). ... Read Article

    Talk to Me: Outsourcing to Make Big Gains with Small Businesses

    Talk is cheap, but meaningful dialogue is valuable. For utilities, speaking to each segment of the market in its own language can ... Read Article

    Achieve Competing Goals With Automatic Bill Payment

    In the decade since deregulation, utilities have had to balance two competing necessities — improving customer service and lowering costs. Automatic bill ... Read Article

    Increasing Market Share and Profitability in Energy Services

    Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace is large, competitive and ... Read Article

    Establishing a Competitive High-Performance Contact Center

    The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links ... Read Article

    The Energy Information Community: Getting from Here to There

    Smith: What is the Energy Information Community? Steklac: In simplest terms, the Energy Information Community is a process- enabling, technology-based approach from ... Read Article

    Gaining Competitive Advantage Through Better Outage Management

    Introduction In recent years, power utilities have had major concerns about the issue of managing outages — especially unplanned ones caused by ... Read Article

    Do Energy Companies Really Need To Customize Their Software?

    Introduction The energy industry continues to experience significant restructuring activities which are primarily changing the way energy delivery businesses (i.e., pipes and ... Read Article

    Distribution Outsourcing – Puget Sound Energy''s Experience

    Introduction In February 2001, Puget Sound Energy (PSE) began outsourcing its new residential and commercial system extension and system maintenance construction work ... Read Article

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