• Global Trends in — and the Practical Effects of — Liberalization and Other Regulatory Approaches

    It is important to start by clarifying what is meant by my use of the term “liberalization.” To “liberalize” has a number ... Read Article

    Grid Reliability and Power Quality Solutions for the Digital Economy with the Virtual Power Plant

    Figure 1 Types of Energy Trading Exchanges (Source: AMR Research, 2000; courtesy of ENCORP, Inc. ©2000) See larger image The confluence of ... Read Article

    Assault on the Citadel: The ISO Answers its Critics

    The thrust of the anti-ISO argument rests on two flawed and interrelated propositions: (1) that, incentivized by the profit motive and market-based ... Read Article

    Shared Services: More Than a Legal Play

    Background Recent dramatic changes in the electric utility industry have systematically motivated traditionally integrated utilities to functionally or legally unbundle their business ... Read Article

    Surmounting Retail Energy Market Barriers Through Selective Business Focus

    Energy Service Providers (ESPs) seeking market entry in the United States face an often-underestimated series of market barriers. Strong product differentiation and ... Read Article

    The Web-Enabled Utility

    The Business Internet is the realization of the vision of a Digital Nervous System in which information flows quickly through an organization ... Read Article

    Enterprise Service Delivery for the Utility Industry

    Regardless of how the utility positions itself, restructuring is forcing the utility to focus on: Reducing operating/maintenance costs Obtaining a return-on-investment for ... Read Article

    Java Technology for Business Intelligence

    Figure 1 Typical infrastructure required for developing and deploying Business Intelligence applications See larger image Business intelligence makes the enterprise “smart.” Although ... Read Article

    Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyalty

    Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional ... Read Article

    Recurring Payments by MasterCard

    Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce ... Read Article

    The Path of Transition to a Wires Company: A Case for Embracing Change

    The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former ... Read Article

    Regional Transmission Organizations: Millenium Order on Designing Market Institutions for Electric Network Systems

    Congestion Zones Full locational pricing at every node in the network is a natural consequence of the basic economics of a competitive ... Read Article

    Regional Transmission Organizations: Linchpins of Restructuring

    Recognizing the new reality, the Federal Energy Regulatory Commission (FERC) declared in Order No. 888 that, with easy entry, plentiful gas supplies, ... Read Article

    Pioneering Privatized Transmission: National Grid''s Perspective

    Based on my experience at National Grid, I maintain that to be most successful, transmission must be independent – in terms of ... Read Article

    Electric Restructuring: A View from the Open Market

    The difference between these positions has had a critical impact on the process of industry restructuring. In the first instance, it is ... Read Article

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