Tag: Enterprise

Service Delivery Management

Organizations today are challenged with simultaneously improving performance and lowering costs. Many are discovering that the key lies in “reinventing service” by ... Read Article

Collections Best Practice

Utility bad debt is increasing year-on-year according to market research group Chartwell in its 2004 report, Credit and Collections in the Utility ... Read Article

Electric Generation Capacity: What, Where and Who

The principal driver of energy consumption and demand growth in the United States is increased population. The nation’s population is growing at ... Read Article

Defining Customer Valuation

Most utilities view their interactions with customers – mainly monthly billing and payment – as highly routine, with neither party giving a ... Read Article

The Hydrogen Economy

The expression “hydrogen economy” is appearing more and more frequently in the headlines and on the bookstands. As recently as February 2005 ... Read Article

Goodbye AMR, Hello AMM

Not long ago, the decision to pursue an automated meter reading (AMR) project was straightforward to describe and quantify. The business case ... Read Article

On Better Business Intelligence

Utilities are working hard to address new financial control and reporting requirements, making progress on significant cost reduction and revenue enhancement initiatives ... Read Article

Exploiting Broadband Over Power Lines

Broadband over power lines (BPL) and power line communications (PLC) are sets of equipment, software and management services that when overlaid on ... Read Article

Q&A: Meter Reading – Past and Future

Q: In 1997, as Puget Sound Power and Light, you merged with Washington Natural Gas and became Puget Sound Energy. Was it ... Read Article

Setting a Course for Growth

Within the next few years, energy and utility companies will be operating in a more disaggregated, multinational industry. The demands of this ... Read Article

The New New Grid

Under pressure from four distinct sources – aging assets, growing peak demand, the emergence of new power generation technologies and revenue constraints ... Read Article

Re-Evaluating a Core/Noncore Electric Market

It is difficult to discuss or propose a core/noncore market structure without discussing California’s previous retail market restructuring effort. Many academics and ... Read Article

Toward Intelligent Grids

The promise of the intelligent energy grid remains elusive; however, a steady wave of innovation in communication and information technologies, combined with ... Read Article

Prioritizing Growth

After years of cost cutting and risk management to bring companies “back to the basics” in response to the market anomalies, reliability ... Read Article

Transforming Communication Infrastructure

For a long time the standard point-to-point analog line to a substation was all that was needed in the grid of the ... Read Article
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