White Papers Business Intelligence: The 'Better Light Bulb' for Improved Decision Makingby Chris Trayhorn, Publisher of mThink Blue Book on January 1, 2008 Although some utilities have improved organizational agility by providing high-level executives with real-time visibility into operations, if they’re to be truly effective, these businesses must do more than … Read Article Improving Call Center Performance Through Process Enhancementsby Chris Trayhorn, Publisher of mThink Blue Book on January 1, 2008 The great American philosopher Yogi Berra once said, “If you don’t know where you’re going, chances are you will end up somewhere else.” Yet many utilities possess only … Read Article Meeting Future Utility Operating Challenges With a Smart Gridby Chris Trayhorn, Publisher of mThink Blue Book on January 1, 2008 The classical school of utility operations prescribes four priorities, ranked in the following descending order: safety, reliability, customer service and profit. Although it’s not hard to engage any … Read Article The Smart Grid: A Balanced Viewby Chris Trayhorn, Publisher of mThink Blue Book on January 1, 2008 Energy systems in both mature and developing economies around the world are undergoing fundamental changes. There are early signs of a physical transition from the current centralized energy … Read Article Customer Service in the Brave New World of Today's Utilitiesby Chris Trayhorn, Publisher of mThink Blue Book on January 1, 2008 A NEW GENERATION OF CUSTOMER Today’s utility customers are energy dependant, information driven, technologically advanced, willing to change and environmentally friendly. Their grandparents prompted utilities to develop and … Read Article Software-Based Intelligence: The Missing Link in the SmartGrid Visionby Chris Trayhorn, Publisher of mThink Blue Book on January 1, 2008 Achieving the SmartGrid vision requires more than advanced metering infrastructure (AMI), supervisory control and data acquisition (SCADA), and advanced networking technologies. While these critical technologies provide the main … Read Article Technology Support for Utility Analyticsby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Intelligent utility networks (IUNs), also known in the electric power industry as intelligent grids, smart grids or modern grids, make use of large numbers of sensing points and … Read Article The Emergence of the Intelligent Utility: A New View of Service Deliveryby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Utilities encountered a decade of challenges in the 1990s – utility diversification, attempts to adjust to emerging regulatory opportunities and distractions from extended investment strategies. Consequently, in the … Read Article INTERVIEW: Alan H. Richardsonby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Energy & Utilities: Lets start by taking a look at the state of the electric utility industry marketplace as it relates to congressional debates over reducing carbon dioxide … Read Article Communication Technology Considerations for the Intelligent Utility Networkby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Most industries have experienced significant transformations over the past few decades, which have resulted in improved business processes and a more efficient operating structure. These transformations, to a … Read Article Energy Independence Is Cool(er)?by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 There is growing interest in the U.S. both in achieving some increased degree of energy independence and in reducing CO2 emissions to minimize global climate change. While both … Read Article Curbing Theft of Service Starts With Getting to Know Your Customerby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Theft of service has been discussed more in the boardroom in the last three years than it has in the past 30. Why all the new interest? In … Read Article A Long-Term View of Technologys Value to Utilitiesby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 The rise of wireless data networks, coupled with the evolution of software solutions, has made advances in field automation, project management and collaboration widely accessible to investor-owned utility … Read Article Fast Answers Through Embedded Business Intelligenceby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Utilities have long been on a quest for better ways to handle and make sense of data. Few other industries need control over such huge data volumes simply … Read Article Tackling Utility Customer Cost to Serveby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Utilities in the U.S. stand to save considerable expense by evaluating their customer service operations from a customer cost-to-serve perspective. They spend on average $42.50 per year servicing … Read Article AMI = Smart Meter + Smart Customer + Smart Utilityby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 The business world seems to be all about “smart” these days. You have smart cars, smart money, even smart mobs. The utility industry is no laggard in this … Read Article What Utilities Can Gain From Customer Profitability Analysisby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Introduction Recent moves toward a more competitive retail environment, as well as increased performance expectations from shareholders, have focused utilities on improving the customer experience and, to some … Read Article Application and Design of the Modern Substation Automation Platformby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 This paper describes the application of the modern automation platform in electrical transmission substations. The applications described within are not “bleeding edge” or merely theoretical. Working, proven examples … Read Article« Previous 1 2 3 4 5 6 7 8 … 16 17 18 19 Next »