White Papers The Path of Transition to a Wires Company: A Case for Embracing Changeby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many … Read Article With Deregulation and Competition, Energy Companies Embrace EBPP as an Effective CRM Toolby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Deregulation and Billing While customers in deregulated utility markets face a barrage of marketing materials from new entrants … Read Article Strategic Mergers and Acquisitions in the Utilities Industryby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Do utilities really know what they are doing, or are they just following the trend? What do the … Read Article Recurring Payments by MasterCardby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is … Read Article So Now Youre In-Charge of an Unregulated Generation Companyby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of … Read Article Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyaltyby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications … Read Article« Previous 1 2 3 4 … 16 17 18 19 Contact Us We want to hear from our community. Please contact us with questions, comments or updates to the networks — it’s a rapidly changing landscape and we value all input. First Name *Last NameEmail Address *Message0 / 180 Send Message