• White Papers

    Trading Floors, Alternative Approaches To Risk Management And The New Wave Of Convergence?

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    Why Do Energy Companies Trade? Trading operations appear to be a highly esteemed part of many energy companies. During the last two years, several companies have built trading … Read Article

    Establishing a Competitive High-Performance Contact Center

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links customer satisfaction to financial returns. In … Read Article

    Where to Now?

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    Major states were continuing to open retail electric and gas markets to full competition-in response, great plans were being laid, and extensive marketing and sales campaigns were being … Read Article

    Managing Generator Maintenance in Competitive Electricity Markets

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    Ineffective Maintenance Can Have a Significant Impact When things go well, maintenance is an activity that is often invisible to senior management. Smooth running plants allow the Operations … Read Article

    Increasing Market Share and Profitability in Energy Services

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace is large, competitive and frag mented. Traditional players have an … Read Article

    Success in Deregulated Markets: The Multi-Utilities Business Model

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    A paradigm shift in the utilities industry has been underway for some time now. For decades the industry was characterized by regional and national monopolies, state ownership, price … Read Article

    Preventive Maintenance Strategies for Deregulation

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    Introduction Companies do not emerge into a competitive environment with immediate knowledge of how to compete safely and effectively. Companies faced with cost-cutting pressures can inadvertently make excessive … Read Article

    Achieve Competing Goals With Automatic Bill Payment

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    In the decade since deregulation, utilities have had to balance two competing necessities — improving customer service and lowering costs. Automatic bill payment is one of the rare … Read Article

    Post-Merger Integration: Doing the Right Deal and Doing the Deal Right

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    The energy industry is in the midst of its most challenging period in more than three decades. The rapid convergence of the power industry, telecom-like deregulation, the confluence … Read Article

    The Role of Web-Based Dynamic Trading in the Restructured Electric and Gas Markets

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    Electricity and Gas Markets Have Become More Complex Energy industry deregulation is a relatively old story, though one that continues to unfold with new themes. Over the past … Read Article

    Talk to Me: Outsourcing to Make Big Gains with Small Businesses

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    Talk is cheap, but meaningful dialogue is valuable. For utilities, speaking to each segment of the market in its own language can be satisfying and profitable. Don’t make … Read Article

    Utilitiy Mergers and Acquisitions: No Slam Dunk

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    In the United States, the National Basketball Association and the utility industry may not have much in common fundamentally, but what they do share is the nature of … Read Article

    A Thousand Points of (Power and) Light: Unlocking the Potential of Distributed Generation

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    Much has been written about the opportunities distributed-generation (DG) technologies offer the energy marketplace. DG will one day reduce local congestion, reduce peak loads, improve grid reliability, insulate … Read Article

    The IBPP Revolution Meets – and Exceeds – Expectations

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    Introduction In an industry promising revolutionary advances nearly every day, one application has gone well beyond vision-speak: Internet bill presentment and payment(IBPP). By implementing an IBPP system, businesses … Read Article

    Avoiding the Untenable Model

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    Introduction What is now known as the “California experiment in electricity deregulation” has sent shock waves around the world, particularly to other U.S. states and countries considering deregulation. … Read Article

    It''s Time to Break the Gridlock

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    The Power Grid: Platform for Competition The first step toward ensuring a healthy power sector is a simple affirmation: the grid plays a central, indeed indispensable, role in … Read Article

    Choice!

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    There are many disturbing practices and beliefs prevalent in the traditional electric and gas energy industry, but few more disturbing than the struggle between energy providers and energy … Read Article

    The Best Laid Schemes…

    by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002

    Back in the good old days before restructuring, I used a simple formula to pick electric utility stocks for the elderly, blue-haired clientele that loved those fat dividends … Read Article
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