White Papers Managing Customers for Valueby Chris Trayhorn, Publisher of mThink Blue Book on March 11, 2004 Customer relationships are the most important asset of an energy retailer and represent the value of an energy retail business. Yet how many retailers out there can truly … Read Article Energy Asset Optimizationby Chris Trayhorn, Publisher of mThink Blue Book on March 11, 2004 Since the latter half of 2002, the industry has been in a back-to-basics mode of operation. The focus, once on unregulated businesses and acquisitions, has returned to obtaining … Read Article The CIS Market in Transformationby Chris Trayhorn, Publisher of mThink Blue Book on March 11, 2004 Customer information systems (CIS) is a hub for customer-facing and revenue cycle processing activity with functional footprint covering operational and a segment of collaborative customer relationship management. CIS … Read Article Price Discovery and Data Hubsby Chris Trayhorn, Publisher of mThink Blue Book on March 11, 2004 Gas and electricity price indices play a central role in the price discovery process in the energy market. Moreover, these indices are used to determine prices on billions … Read Article AMR – More Than Reading a Meterby Chris Trayhorn, Publisher of mThink Blue Book on March 11, 2004 Ten years ago, unleaded gas cost an average of $1.11 per gallon, the median family income was about $45,000, natural gas cost about $6.16 per thousand cubic feet, … Read Article Will M&A Return?by Chris Trayhorn, Publisher of mThink Blue Book on March 11, 2004 The volume of utility merger and acquisition transactions declined precipitously in North America over the last two years following what was an extremely active period. However, the pace … Read Article Global Sourcing: Getting Startedby Chris Trayhorn, Publisher of mThink Blue Book on March 11, 2004 Sourcing work to offshore locations and/or moving global resources to domestic locations to perform work has been gaining momentum over the last several years as companies increasingly are … Read Article Energy Merchant Turmoilby Chris Trayhorn, Publisher of mThink Blue Book on March 11, 2004 In less than a decade, US energy merchant companies have gone from the cradle to the graveside, if not the grave itself. In just two years, well over … Read Article Enterprise Learningby Chris Trayhorn, Publisher of mThink Blue Book on March 11, 2004 OK, we all get it. Those aging assets that were obscured in the glare of traders’ profit visions a mere two years ago are now the key to … Read Article Chapter 11: Life After Deathby Chris Trayhorn, Publisher of mThink Blue Book on April 1, 2003 It is a fundamental tenet of economics that life in a competitive marketplace comes with both risks and rewards. Partial deregulation of the utility industries has proven no … Read Article Wind Energy: Winds of Changeby Chris Trayhorn, Publisher of mThink Blue Book on April 1, 2003 A look at the U.S. wind energy industry’s growth chart shows an upward curve that takes off at the close of the 1990s after a decade of dormancy. … Read Article Enterprise-Wide Risk Managementby Chris Trayhorn, Publisher of mThink Blue Book on April 1, 2003 The type, scope, and frequency of both internal and external risks facing the energy and utility industry have increased significantly. To meet business objectives, business leaders must now … Read Article Disruptive Technologiesby Chris Trayhorn, Publisher of mThink Blue Book on April 1, 2003 With the collapse of energy trading and the slowing of retail deregulation, energy and utility companies are going back to the basics. They are focusing on taking additional … Read Article Can the Merchant Sector Survive?by Chris Trayhorn, Publisher of mThink Blue Book on April 1, 2003 Within the energy industry, the merchant sector has gone from one of the most promising areas to one of the most troubled. Indeed, many have questioned whether portions … Read Article Public Power: Bucking the Trendby Chris Trayhorn, Publisher of mThink Blue Book on April 1, 2003 As a result of the early failures of deregulation in the United States, we have learned two critically important lessons about the balance of private enterprise and public … Read Article A Deluge of Regulationby Chris Trayhorn, Publisher of mThink Blue Book on April 1, 2003 The casualties continue to mount in the devastated landscape of the post-Enron world. We know now that Enron was the beginning of the end of the euphoric, anything … Read Article Markets Need Customersby Chris Trayhorn, Publisher of mThink Blue Book on April 1, 2003 The average electricity customer has fled from electricity restructuring, returned to the utility from competitive suppliers, and voted for politicians who kill restructuring. The experts say, “The customers … Read Article Asset Health and Wealthby Chris Trayhorn, Publisher of mThink Blue Book on April 1, 2003 Recent events in the energy marketplace and the failure of unregulated businesses have put greater emphasis on regulated businesses. Given this backdrop, a proactive, holistic approach to asset … Read Article« Previous 1 2 3 4 … 10 11 12 13 14 … 16 17 18 19 Next »