White Papers

Pioneering Privatized Transmission: National Grid''s Perspective

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

Based on my experience at National Grid, I maintain that to be most successful, transmission must be independent – in terms of management and ownership – from generation … Read Article

The Web-Enabled Utility

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

The Business Internet is the realization of the vision of a Digital Nervous System in which information flows quickly through an organization and is delivered to the employees … Read Article

Information Technology and the New Energy Industry Model

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

For the past 50 years, the utility industry landscape has been dominated by the vertically-integrated business model, with companies owning and operating most or all elements of the … Read Article

Regional Transmission Organizations: Linchpins of Restructuring

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

Recognizing the new reality, the Federal Energy Regulatory Commission (FERC) declared in Order No. 888 that, with easy entry, plentiful gas supplies, and competing marketers, new plants could … Read Article

Surmounting Retail Energy Market Barriers Through Selective Business Focus

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

Energy Service Providers (ESPs) seeking market entry in the United States face an often-underestimated series of market barriers. Strong product differentiation and favorable long-term wholesale energy supply contracts … Read Article

The Innovation Imperative

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

The Value of Innovation As described by Peter Drucker, innovation refers to the function of entrepreneurship, the means by which new wealth-producing resources are created, or existing resources … Read Article

Regional Transmission Organizations: Millenium Order on Designing Market Institutions for Electric Network Systems

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

Congestion Zones Full locational pricing at every node in the network is a natural consequence of the basic economics of a competitive electricity market. However, it has been … Read Article

Shared Services: More Than a Legal Play

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

Background Recent dramatic changes in the electric utility industry have systematically motivated traditionally integrated utilities to functionally or legally unbundle their business segments. While many utilities are actively … Read Article

Public Water Suppliers Look to Privatization

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

New forces are reshaping the responsibilities of water and wastewater utilities. Although they come in different forms, water utilities conventionally serve the public and industry supplying, treating, and … Read Article

The Path of Transition to a Wires Company: A Case for Embracing Change

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former path, wasting significant resources and time. … Read Article

With Deregulation and Competition, Energy Companies Embrace EBPP as an Effective CRM Tool

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

Deregulation and Billing While customers in deregulated utility markets face a barrage of marketing materials from new entrants into the marketplace and comprehensive educational programs sponsored by utility … Read Article

Strategic Mergers and Acquisitions in the Utilities Industry

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

Do utilities really know what they are doing, or are they just following the trend? What do the transactions say about the company’s strategic objectives? What does it … Read Article

Recurring Payments by MasterCard

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce costs and increase operating efficiencies, while … Read Article

So Now You’re In-Charge of an Unregulated Generation Company

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of the visionaries who “led” your company through the regulatory hurdles … Read Article

Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyalty

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional companies conduct business. Today, those who … Read Article

E-Energy: The Impact of the Internet on the Energy Industry

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

Introduction Inconsistent regulations across states and lack of standards for independent energy transactions have created significant challenges and inefficiencies for the key participants to those transactions. But the … Read Article

Smart Metering Provides Competitive Advantages To Energy Service Providers

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

Introduction For many years, meters had served only to measure the amount of kilowatts per hour being consumed, and the purpose of this measurement was simply to generate … Read Article

Are you delivering the information needed to fuel growth for your enterprise?

by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

A recent study of 153 cross-industry chief financial officers (CFOs) reveals that commercialsectorCFOs (those in manufacturing, high tech, transportation, retail and communicationsenterprises) understand more clearly than other CFOs … Read Article
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