White Papers
Pioneering Privatized Transmission: National Grid''s Perspective
Based on my experience at National Grid, I maintain that to be most successful, transmission must be independent – in terms of management and ownership – from generation … Read Article
The Web-Enabled Utility
The Business Internet is the realization of the vision of a Digital Nervous System in which information flows quickly through an organization and is delivered to the employees … Read Article
Information Technology and the New Energy Industry Model
For the past 50 years, the utility industry landscape has been dominated by the vertically-integrated business model, with companies owning and operating most or all elements of the … Read Article
Regional Transmission Organizations: Linchpins of Restructuring
Recognizing the new reality, the Federal Energy Regulatory Commission (FERC) declared in Order No. 888 that, with easy entry, plentiful gas supplies, and competing marketers, new plants could … Read Article
Surmounting Retail Energy Market Barriers Through Selective Business Focus
Energy Service Providers (ESPs) seeking market entry in the United States face an often-underestimated series of market barriers. Strong product differentiation and favorable long-term wholesale energy supply contracts … Read Article
The Innovation Imperative
The Value of Innovation As described by Peter Drucker, innovation refers to the function of entrepreneurship, the means by which new wealth-producing resources are created, or existing resources … Read Article
Regional Transmission Organizations: Millenium Order on Designing Market Institutions for Electric Network Systems
Congestion Zones Full locational pricing at every node in the network is a natural consequence of the basic economics of a competitive electricity market. However, it has been … Read Article
Shared Services: More Than a Legal Play
Background Recent dramatic changes in the electric utility industry have systematically motivated traditionally integrated utilities to functionally or legally unbundle their business segments. While many utilities are actively … Read Article
Public Water Suppliers Look to Privatization
New forces are reshaping the responsibilities of water and wastewater utilities. Although they come in different forms, water utilities conventionally serve the public and industry supplying, treating, and … Read Article
The Path of Transition to a Wires Company: A Case for Embracing Change
The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former path, wasting significant resources and time. … Read Article
With Deregulation and Competition, Energy Companies Embrace EBPP as an Effective CRM Tool
Deregulation and Billing While customers in deregulated utility markets face a barrage of marketing materials from new entrants into the marketplace and comprehensive educational programs sponsored by utility … Read Article
Strategic Mergers and Acquisitions in the Utilities Industry
Do utilities really know what they are doing, or are they just following the trend? What do the transactions say about the company’s strategic objectives? What does it … Read Article
Recurring Payments by MasterCard
Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce costs and increase operating efficiencies, while … Read Article
So Now Youre In-Charge of an Unregulated Generation Company
You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of the visionaries who “led” your company through the regulatory hurdles … Read Article
Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyalty
Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional companies conduct business. Today, those who … Read Article
E-Energy: The Impact of the Internet on the Energy Industry
Introduction Inconsistent regulations across states and lack of standards for independent energy transactions have created significant challenges and inefficiencies for the key participants to those transactions. But the … Read Article
Smart Metering Provides Competitive Advantages To Energy Service Providers
Introduction For many years, meters had served only to measure the amount of kilowatts per hour being consumed, and the purpose of this measurement was simply to generate … Read Article
Are you delivering the information needed to fuel growth for your enterprise?
A recent study of 153 cross-industry chief financial officers (CFOs) reveals that commercialsectorCFOs (those in manufacturing, high tech, transportation, retail and communicationsenterprises) understand more clearly than other CFOs … Read Article