White Papers Managing Weather Riskby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Introduction The management of weather risk has moved to the forefront in recent years as corporate risk managers have sought to take greater control of risks that impact … Read Article Gaining Competitive Advantage Through Better Outage Managementby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Introduction In recent years, power utilities have had major concerns about the issue of managing outages — especially unplanned ones caused by acts of nature — and major … Read Article The Changing Role of the Utility CFOby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Industry Transformation: The New Competitive Landscape The global energy industry is experiencing extraordinary transformation. The forces of deregulation, increased competition, simultaneous unbundling and convergence of traditional business models, … Read Article New Solutions for Energy Companies: Combating the Effects of Market Volatilityby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Insurance markets and trading markets have traditionally looked at risks from very different perspectives. Insurers worried about 100-year storms while traders focused on three-day value-at-risk measurements. Insurers focused … Read Article The Energy Information Community: Getting from Here to Thereby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Smith: What is the Energy Information Community? Steklac: In simplest terms, the Energy Information Community is a process- enabling, technology-based approach from SchlumbergerSema for connecting the energy supply … Read Article Evolution of the Energy Value Chainby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 The energy industry continues its metamorphosis, driven in various parts by business imperatives to enhance shareholder value, meet industry-restructuring mandates, and realize the benefits of economic and technological … Read Article Trading Floors, Alternative Approaches To Risk Management And The New Wave Of Convergence?by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Why Do Energy Companies Trade? Trading operations appear to be a highly esteemed part of many energy companies. During the last two years, several companies have built trading … Read Article Establishing a Competitive High-Performance Contact Centerby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links customer satisfaction to financial returns. In … Read Article Where to Now?by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Major states were continuing to open retail electric and gas markets to full competition-in response, great plans were being laid, and extensive marketing and sales campaigns were being … Read Article Managing Generator Maintenance in Competitive Electricity Marketsby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Ineffective Maintenance Can Have a Significant Impact When things go well, maintenance is an activity that is often invisible to senior management. Smooth running plants allow the Operations … Read Article Increasing Market Share and Profitability in Energy Servicesby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace is large, competitive and frag mented. Traditional players have an … Read Article Success in Deregulated Markets: The Multi-Utilities Business Modelby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 A paradigm shift in the utilities industry has been underway for some time now. For decades the industry was characterized by regional and national monopolies, state ownership, price … Read Article Preventive Maintenance Strategies for Deregulationby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Introduction Companies do not emerge into a competitive environment with immediate knowledge of how to compete safely and effectively. Companies faced with cost-cutting pressures can inadvertently make excessive … Read Article Achieve Competing Goals With Automatic Bill Paymentby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 In the decade since deregulation, utilities have had to balance two competing necessities — improving customer service and lowering costs. Automatic bill payment is one of the rare … Read Article Post-Merger Integration: Doing the Right Deal and Doing the Deal Rightby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 The energy industry is in the midst of its most challenging period in more than three decades. The rapid convergence of the power industry, telecom-like deregulation, the confluence … Read Article The Role of Web-Based Dynamic Trading in the Restructured Electric and Gas Marketsby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Electricity and Gas Markets Have Become More Complex Energy industry deregulation is a relatively old story, though one that continues to unfold with new themes. Over the past … Read Article Talk to Me: Outsourcing to Make Big Gains with Small Businessesby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Talk is cheap, but meaningful dialogue is valuable. For utilities, speaking to each segment of the market in its own language can be satisfying and profitable. Don’t make … Read Article Report from New England: Lessons Learned on the Road to Competitionby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 This white paper reviews the restructuring experiences in three New England states – Massachusetts, New Hampshire, and Maine – and their trials and successes. Additionally, the paper considers … Read Article« Previous 1 2 3 4 … 14 15 16 17 18 19 Next »