• White Papers

    Recurring Payments by MasterCard

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce costs and increase operating efficiencies, while … Read Article

    So Now You’re In-Charge of an Unregulated Generation Company

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of the visionaries who “led” your company through the regulatory hurdles … Read Article

    Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyalty

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional companies conduct business. Today, those who … Read Article

    E-Energy: The Impact of the Internet on the Energy Industry

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    Introduction Inconsistent regulations across states and lack of standards for independent energy transactions have created significant challenges and inefficiencies for the key participants to those transactions. But the … Read Article

    Smart Metering Provides Competitive Advantages To Energy Service Providers

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    Introduction For many years, meters had served only to measure the amount of kilowatts per hour being consumed, and the purpose of this measurement was simply to generate … Read Article

    Are you delivering the information needed to fuel growth for your enterprise?

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    A recent study of 153 cross-industry chief financial officers (CFOs) reveals that commercialsectorCFOs (those in manufacturing, high tech, transportation, retail and communicationsenterprises) understand more clearly than other CFOs … Read Article

    Emerging Trends in Wholesale Power Marketing and Trading

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    Background The physical nature of electricity imposes market constraints quite unlike those seen in other energy markets. With today’s technology, electricity storage is impractical and uneconomic. This creates … Read Article

    The Future of Energy Retailing Trends

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    A New Taxonomy The forces of change shaping the energy industry will combine with continued regulatory pressure to further fragment the industry and bring about a new energy … Read Article
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