• Communication Technology Considerations for the Intelligent Utility Network

    Most industries have experienced significant transformations over the past few decades, which have resulted in improved business processes and a more efficient ... Read Article

    Energy Independence Is Cool(er)?

    There is growing interest in the U.S. both in achieving some increased degree of energy independence and in reducing CO2 emissions to ... Read Article

    Curbing Theft of Service Starts With Getting to Know Your Customer

    Theft of service has been discussed more in the boardroom in the last three years than it has in the past 30. ... Read Article

    A Long-Term View of Technology’s Value to Utilities

    The rise of wireless data networks, coupled with the evolution of software solutions, has made advances in field automation, project management and ... Read Article

    Fast Answers Through Embedded Business Intelligence

    Utilities have long been on a quest for better ways to handle and make sense of data. Few other industries need control ... Read Article

    Tackling Utility Customer Cost to Serve

    Utilities in the U.S. stand to save considerable expense by evaluating their customer service operations from a customer cost-to-serve perspective. They spend ... Read Article

    AMI = Smart Meter + Smart Customer + Smart Utility

    The business world seems to be all about “smart” these days. You have smart cars, smart money, even smart mobs. The utility ... Read Article

    What Utilities Can Gain From Customer Profitability Analysis

    Introduction Recent moves toward a more competitive retail environment, as well as increased performance expectations from shareholders, have focused utilities on improving ... Read Article

    Preparing for Automated Metering

    Over the past year, technology advances and high energy prices have stimulated interest in advanced metering infrastructure (AMI). Discussions are wide-ranging. Some ... Read Article

    Weather Forecasting for Utility Companies

    Weather-sensitive business operations are primarily reactive to shortterm (three to 36 hours) local conditions (city, county, state) due to the unavailability of ... Read Article

    Addressing the Aging Utility Workforce Challenge: ACT NOW

    For several years, industry writers have been warning of the “impending aging workforce crisis.” Demographic data has been analyzed and presented, and ... Read Article

    Talkin’ ’Bout our Generation

    Energy independence has been an increasingly popular goal in the United States. However, “a goal without a plan is just a wish,” ... Read Article

    Informed Decision Making

    Corporate management is increasingly called upon to make complex critical decisions in short time frames. Consolidations within industries, competition to maintain competitive ... Read Article

    Becoming an On-Demand Utility

    A switch is flipped, and there is light. A knob is turned, and there is heat. What industry can be more on ... Read Article

    Asset Management – Do You Know Your Risk?

    Asset management is the focus for most utilities, primarily because of cost pressures resulting from the limited availability of capital and O&M ... Read Article

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