• Trading Floors, Alternative Approaches To Risk Management And The New Wave Of Convergence?

    Why Do Energy Companies Trade? Trading operations appear to be a highly esteemed part of many energy companies. During the last two ... Read Article

    Establishing a Competitive High-Performance Contact Center

    The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links ... Read Article

    Where to Now?

    Major states were continuing to open retail electric and gas markets to full competition-in response, great plans were being laid, and extensive ... Read Article

    Managing Generator Maintenance in Competitive Electricity Markets

    Ineffective Maintenance Can Have a Significant Impact When things go well, maintenance is an activity that is often invisible to senior management. ... Read Article

    Increasing Market Share and Profitability in Energy Services

    Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace is large, competitive and ... Read Article

    Global Trends in — and the Practical Effects of — Liberalization and Other Regulatory Approaches

    It is important to start by clarifying what is meant by my use of the term “liberalization.” To “liberalize” has a number ... Read Article

    The E-Market Imperative: Digital Transactions are Transforming the Energy Marketplace

    Although we can be certain that significant changes are coming to the energy marketplace, the crystal ball is cloudy as to the ... Read Article

    The Benefits of Server Consolidation for Utilities Infrastructure

    Although the notion of consolidation is not new, advances in open system functionality on the part of hardware vendors over the past ... Read Article

    How Did We Get Here?

    For eight decades, the electricity supply industry and its customers enjoyed the benefits of increasing economies of scale. Electric utilities, people reasoned, ... Read Article

    The Third Wave of Convergence in Energy Markets

    Wave One: The Traditional Regulatory Framework The traditional regulatory framework created a convergence of energy prices with the costs of constructing, maintaining, ... Read Article

    Advantages of the RHPH Model for Internet-Based Electronic Procurement

    The L-Hub model is positioned favorably in the e-procurement market space, in large part because of the sheer size of regional economies ... Read Article

    Report from New England: Lessons Learned on the Road to Competition

    This white paper reviews the restructuring experiences in three New England states – Massachusetts, New Hampshire, and Maine – and their trials ... Read Article

    Why Do Energy Companies Trade?

    Companies that trade – and trade well – have an advantage over companies that don’t, but typically that advantage is more subtle ... Read Article

    E-Markets: Creating the Future of Business-to-Business Online

    A Foundation for the Future Now consider the Internet, which creates unprecedented opportunities for companies to readily participate in, and even create, ... Read Article

    The Global Power Company of the Future

    The initial stages of the liberalization process currently underway across parts of the globe see individual countries separating out the traditional monopoly ... Read Article

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