• Lighting the Way

    Persistent climate change concerns, volatile energy prices and a growing awareness of technological advancement in energy are leading consumers across the globe ... Read Article

    Customer Relationships and the Economy

    A little over a year ago, the challenges facing the global energy and utilities market were driving a significant wedge between utilities ... Read Article

    Be a People Person

    I have to admit it. Despite all the exciting new technologies out there, I am finding myself to be a people person ... Read Article

    The Smart Grid in Malta

    On the Mediterranean island of Malta, with a population of about 400,000 people on a land mass of just over 300 square ... Read Article

    An Australian Approach to Energy Innovation and Collaboration

    Just as global demand for energy is steadily increasing, so too, are the recognized costs of power generation. A recent report about ... Read Article

    Surviving the Turmoil

    With the new administration talking about a trillion dollars of infrastructure investment, the time for the intelligent utility of the future is ... Read Article

    Business Process Improvement

    In the past, the utility industry could consider itself exempt from market drivers like those listed above. However, today's utilities are immersed ... Read Article

    Measuring Smart Metering's Progress

    Smart or advanced electricity metering, using a fixed network communications path, has been with us since pioneering installations in the US Midwest ... Read Article

    Meeting Future Utility Operating Challenges With a Smart Grid

    The classical school of utility operations prescribes four priorities, ranked in the following descending order: safety, reliability, customer service and profit. Although ... Read Article

    Customer Service in the Brave New World of Today's Utilities

    A NEW GENERATION OF CUSTOMER Today's utility customers are energy dependant, information driven, technologically advanced, willing to change and environmentally friendly. Their ... Read Article

    Plugging in the Consumer

    Thanks to new technologies and the spirit of independence and empowerment fostered by the digital age, consumers are taking on broader and ... Read Article

    Achieving Decentralized Coordination In the Electric Power Industry

    For the past century, the dominant business and regulatory paradigms in the electric power industry have been centralized economic and physical control. ... Read Article

    Ontario Pilot

    Smart metering technologies are making it possible to provide residential utility customers with the sophisticated "smart pricing" options once available only to ... Read Article

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