• Increasing Market Share and Profitability in Energy Services

    Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace is large, competitive and ... Read Article

    The RTO Endgame – Slower and More Political Than Once Thought

    The Broken “E” Bubble Being both a student of history and a participant in the recent events in California, it’s with some ... Read Article

    Boom Or Bust? An Analysis of the Quantity of Power Plants Actually Built

    To the rescue, hundreds of new generation facilities were announced across the country. Plans to build our way to energy security were ... Read Article

    Perspective From the First RTO: The Future of Industry Regulation

    In the summer and fall of 2001, PJM Interconnection President and CEO Phillip G. Harris testified three times about electric system reliability ... Read Article

    RTOs – The Centerpiece of Electric Industry Restructuring

    Electric industry restructuring and its consequences seized the headlines in 2001. When deregulation was first introduced to state and federal regulators in ... Read Article

    The Future of The California Energy Market

    The financial turmoil in the California energy market has begun to subside. Now is the time to look at the opportunities and ... Read Article

    Distribution Outsourcing – Puget Sound Energy''s Experience

    Introduction In February 2001, Puget Sound Energy (PSE) began outsourcing its new residential and commercial system extension and system maintenance construction work ... Read Article

    Do Energy Companies Really Need To Customize Their Software?

    Introduction The energy industry continues to experience significant restructuring activities which are primarily changing the way energy delivery businesses (i.e., pipes and ... Read Article

    Gaining Competitive Advantage Through Better Outage Management

    Introduction In recent years, power utilities have had major concerns about the issue of managing outages — especially unplanned ones caused by ... Read Article

    The Energy Information Community: Getting from Here to There

    Smith: What is the Energy Information Community? Steklac: In simplest terms, the Energy Information Community is a process- enabling, technology-based approach from ... Read Article

    Establishing a Competitive High-Performance Contact Center

    The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links ... Read Article

    Regional Transmission Organizations: Millenium Order on Designing Market Institutions for Electric Network Systems

    Congestion Zones Full locational pricing at every node in the network is a natural consequence of the basic economics of a competitive ... Read Article

    The Path of Transition to a Wires Company: A Case for Embracing Change

    The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former ... Read Article

    Recurring Payments by MasterCard

    Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce ... Read Article

    Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyalty

    Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional ... Read Article

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