• Utilities and the Fourth Stage of E-Business

    Cost savings through automation of business interactions has never been more appealing. Re-thinking our approach to inter-business transactions and re-applying existing and ... Read Article

    Integrating IT: The Real Lessons Are Learned After The Merger

    Introduction The past few years have brought about many sweeping and costly changes to the energy industry. Post-merger power companies in particular ... Read Article

    E-Business Platforms in the Electricity Supply Industry

    All over the world, the electricity supply industry is going through a period of unprecedented and momentous change. After a century of ... Read Article

    Talk to Me: Outsourcing to Make Big Gains with Small Businesses

    Talk is cheap, but meaningful dialogue is valuable. For utilities, speaking to each segment of the market in its own language can ... Read Article

    Achieve Competing Goals With Automatic Bill Payment

    In the decade since deregulation, utilities have had to balance two competing necessities — improving customer service and lowering costs. Automatic bill ... Read Article

    Increasing Market Share and Profitability in Energy Services

    Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace is large, competitive and ... Read Article

    Boom Or Bust? An Analysis of the Quantity of Power Plants Actually Built

    To the rescue, hundreds of new generation facilities were announced across the country. Plans to build our way to energy security were ... Read Article

    Perspective From the First RTO: The Future of Industry Regulation

    In the summer and fall of 2001, PJM Interconnection President and CEO Phillip G. Harris testified three times about electric system reliability ... Read Article

    RTOs – The Centerpiece of Electric Industry Restructuring

    Electric industry restructuring and its consequences seized the headlines in 2001. When deregulation was first introduced to state and federal regulators in ... Read Article

    The Future of The California Energy Market

    The financial turmoil in the California energy market has begun to subside. Now is the time to look at the opportunities and ... Read Article

    Distribution Outsourcing – Puget Sound Energy''s Experience

    Introduction In February 2001, Puget Sound Energy (PSE) began outsourcing its new residential and commercial system extension and system maintenance construction work ... Read Article

    Do Energy Companies Really Need To Customize Their Software?

    Introduction The energy industry continues to experience significant restructuring activities which are primarily changing the way energy delivery businesses (i.e., pipes and ... Read Article

    Gaining Competitive Advantage Through Better Outage Management

    Introduction In recent years, power utilities have had major concerns about the issue of managing outages — especially unplanned ones caused by ... Read Article

    The Energy Information Community: Getting from Here to There

    Smith: What is the Energy Information Community? Steklac: In simplest terms, the Energy Information Community is a process- enabling, technology-based approach from ... Read Article

    Establishing a Competitive High-Performance Contact Center

    The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links ... Read Article

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