• Understand The Basics, Then Plan

    To actualize the promise of CRM, organizations must retrofit existing CRM implementations intobest practices models. PDF download Many organizations are now feeling ... Read Article

    Customer Pyramid: A Proven CRM Strategy

    Customer marketing is a business method that uses process control techniques to measure, manage and improve customer performance and customer focus. Seventy ... Read Article

    Effective Demand Forecasting In the Health Care Supply Chain

    The road to automated replenishment is not an easy one. However, through the integration of intelligence, technology, and expertise, effective demand forecasting ... Read Article

    Using Data With Integrity

    A crucial element of building and maintaining a database is data integrity – making sure your information is accurate and in the ... Read Article

    RFID Delivers the Goods

    Intel manufacturing pilot showsRFID systems offer substantial business value. Intel manufacturing pilot shows RFID systems offer substantial business value To learn more ... Read Article

    EPC-Enabled Enterprise Mobility

    EPC will deliver its greatest value, and realize its true business potential, only when implemented as part of an overall architecture captures ... Read Article

    CFOs Face Major IT Challenges

    November 1, 2005 – In September, Ventana Research conducted a workshop for senior finance executives as part of CFO Magazine’s Strategy Execution ... Read Article

    The Impact of IT on the Health Care Workforce

    The role of information technology is not to replace clinicians, but to change their work environment to provide better job satisfaction and ... Read Article

    Health Care Technology: A History of Clinical Care Innovation

    The future of health care innovation is best understood if we take a moment to look at how we got where we ... Read Article

    Val-Pak Selects Engage for Advertising Production

    Val-Pak pioneered local cooperative direct mail in 1968, and has been the industry leader for more than 30 years. Since 1998, as ... Read Article

    Unraveling the CRM Investment Knot

    Specifically among high-tech companies, successful management of customer relationships has a proven correlation to sustained profitability. PDF download A startling forecast has ... Read Article

    From Call Center to Contact Center: How to Successfully Blend Phone, Email, Web and Chat to Deliver Great Service and Slash Costs

    To be effective, a cross-channel contact center must possess two vital capabilities: Common incident tracking, reporting and histories across all channels; and ... Read Article

    Utilities and the Fourth Stage of E-Business

    Cost savings through automation of business interactions has never been more appealing. Re-thinking our approach to inter-business transactions and re-applying existing and ... Read Article

    The Virtual Logistics Department: Next Generation Logistics Exchanges

    By integrating advanced tools and functionality, logistics exchanges can gain critical competitive differentiation. PDF download Context The emergence of the B2B exchange ... Read Article

    What About Measuring Supply Chain Performance?

    Most consultants” recipes for effecting business change and behavior in an organization use ingredients for measuring ongoing performance. Many feel that continuous ... Read Article

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