White Papers Trading Floors, Alternative Approaches To Risk Management And The New Wave Of Convergence?by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Why Do Energy Companies Trade? Trading operations appear to be a highly esteemed part of many energy companies. During the last two years, several companies have built trading … Read Article Establishing a Competitive High-Performance Contact Centerby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 The Many Opportunities to Improve Call Center Effectiveness and Efficiency The American Customer Satisfaction Index is a cross-industry national indicator that links customer satisfaction to financial returns. In … Read Article Where to Now?by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Major states were continuing to open retail electric and gas markets to full competition-in response, great plans were being laid, and extensive marketing and sales campaigns were being … Read Article Managing Generator Maintenance in Competitive Electricity Marketsby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Ineffective Maintenance Can Have a Significant Impact When things go well, maintenance is an activity that is often invisible to senior management. Smooth running plants allow the Operations … Read Article Increasing Market Share and Profitability in Energy Servicesby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Numerous challenges and opportunities face companies that offer energy-related services to commercial customers and end consumers. The marketplace is large, competitive and frag mented. Traditional players have an … Read Article Success in Deregulated Markets: The Multi-Utilities Business Modelby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 A paradigm shift in the utilities industry has been underway for some time now. For decades the industry was characterized by regional and national monopolies, state ownership, price … Read Article Preventive Maintenance Strategies for Deregulationby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Introduction Companies do not emerge into a competitive environment with immediate knowledge of how to compete safely and effectively. Companies faced with cost-cutting pressures can inadvertently make excessive … Read Article Achieve Competing Goals With Automatic Bill Paymentby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 In the decade since deregulation, utilities have had to balance two competing necessities — improving customer service and lowering costs. Automatic bill payment is one of the rare … Read Article Post-Merger Integration: Doing the Right Deal and Doing the Deal Rightby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 The energy industry is in the midst of its most challenging period in more than three decades. The rapid convergence of the power industry, telecom-like deregulation, the confluence … Read Article The Role of Web-Based Dynamic Trading in the Restructured Electric and Gas Marketsby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Electricity and Gas Markets Have Become More Complex Energy industry deregulation is a relatively old story, though one that continues to unfold with new themes. Over the past … Read Article Talk to Me: Outsourcing to Make Big Gains with Small Businessesby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Talk is cheap, but meaningful dialogue is valuable. For utilities, speaking to each segment of the market in its own language can be satisfying and profitable. Don’t make … Read Article Utilitiy Mergers and Acquisitions: No Slam Dunkby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 In the United States, the National Basketball Association and the utility industry may not have much in common fundamentally, but what they do share is the nature of … Read Article A Thousand Points of (Power and) Light: Unlocking the Potential of Distributed Generationby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Much has been written about the opportunities distributed-generation (DG) technologies offer the energy marketplace. DG will one day reduce local congestion, reduce peak loads, improve grid reliability, insulate … Read Article The IBPP Revolution Meets – and Exceeds – Expectationsby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Introduction In an industry promising revolutionary advances nearly every day, one application has gone well beyond vision-speak: Internet bill presentment and payment(IBPP). By implementing an IBPP system, businesses … Read Article Avoiding the Untenable Modelby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 Introduction What is now known as the “California experiment in electricity deregulation” has sent shock waves around the world, particularly to other U.S. states and countries considering deregulation. … Read Article It''s Time to Break the Gridlockby Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 The Power Grid: Platform for Competition The first step toward ensuring a healthy power sector is a simple affirmation: the grid plays a central, indeed indispensable, role in … Read Article Choice!by Chris Trayhorn, Publisher of mThink Blue Book on January 15, 2002 There are many disturbing practices and beliefs prevalent in the traditional electric and gas energy industry, but few more disturbing than the struggle between energy providers and energy … Read Article The Global Utility: The Experience from an Acquisition Made in the United States by a Foreign Utilityby Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000 Our story starts in 1991. After 40 years of government ownership, the U.K. electricity industry began to privatize in 1990. England and Wales were first, with the formation … Read Article« Previous 1 2 3 4 … 14 15 16 17 18 19 Next »