White Papers Business Process Management in Energyby Chris Trayhorn, Publisher of mThink Blue Book on May 15, 2006 Forced to deliver expected shareholder returns in stagnant markets, energy utilities are turning their attention to performance improvement. The drive for operational excellence is forcing energy companies to … Read Article Setting Fixed Electric Rates and Billsby Chris Trayhorn, Publisher of mThink Blue Book on May 15, 2006 Today many utilities strive to increase customer satisfaction by offering new products and services to meet customer demands. One of the most basic benefits customers want is certainty, … Read Article Using Service-Oriented Architecture to Transform Utilitiesby Chris Trayhorn, Publisher of mThink Blue Book on May 15, 2006 Since the 1970s, utility companies have grown principally through mergers and acquisitions. This industry consolidation has resulted in organizations with diverse business processes (e.g., customer care, outage management, … Read Article Survival Skills for Utility Mergersby Chris Trayhorn, Publisher of mThink Blue Book on May 15, 2006 The recent surge in merger, acquisition and divestiture activity in the U.S. utilities industry has come as no surprise to leaders in the industry who have long anticipated … Read Article Examining Business Process Outsourcingby Chris Trayhorn, Publisher of mThink Blue Book on May 15, 2006 What does next-level utility performance look like? The energy industry may be one of the most complex business environments, as it is capital-intensive, regulatory-constrained, ROI-managed, environmentally challenged, often … Read Article Shifting Regulatory Oversight of Utility Mergersby Chris Trayhorn, Publisher of mThink Blue Book on May 15, 2006 Many in the energy industry are anticipating a wave of mergers that will fundamentally alter and concentrate the energy industry, both from utility consolidation and mergers between utilities … Read Article Investing in Renewable Energyby mThink on May 23, 2005 For the first 50 years following the passage of the Depression-era Public Utilities Holding Company Act, governmental regulation of the electric utility industry largely restricted investments in electric … Read Article The Next Generation of Energy Tradingby mThink on May 23, 2005 Investments in energy trading, curtailed in the wake of the turbulent years following 2000, have begun to swing back, and agile companies are identifying new models to improve … Read Article The Changing Face of Utility M&Aby mThink on May 23, 2005 Since the enactment of the National Energy Policy Act of 1992, there have been approximately 90 announced mergers between, or acquisitions of, publicly traded gas and/or electric utility … Read Article Workforce Renewal: A CEOs Strategic Imperativeby mThink on May 23, 2005 The production of electricity and gas, the primary sources of revenue for most utilities, requires a wide variety of assets. Most of these assets are mechanical or electrical … Read Article Using the Sarbanes-Oxley Actby mThink on May 23, 2005 Who would have predicted that significant help in managing operational risks would come from such an unlikely source: Section 404 of the Sarbanes-Oxley Act? But, by voluntarily extending … Read Article Pollutants, Resources and Nanotechnologyby mThink on May 23, 2005 The embryonic field of nanotechnology, which has been receiving much attention of late, aspires to the control of matter at molecular and near-molecular scales, in emulation of the … Read Article Asset Management: Practical Path to Successby mThink on May 23, 2005 The term asset management has taken center stage for most utility transmission and distribution, primarily because of cost pressures resulting from limited capital and O&M funds, and customer/regulatory … Read Article Service Delivery Managementby mThink on May 23, 2005 Organizations today are challenged with simultaneously improving performance and lowering costs. Many are discovering that the key lies in reinventing service by adopting a service delivery management (SDM) … Read Article Collections Best Practiceby mThink on May 23, 2005 Utility bad debt is increasing year-on-year according to market research group Chartwell in its 2004 report, Credit and Collections in the Utility Industry. Chartwell estimates that more than … Read Article Electric Generation Capacity: What, Where and Whoby mThink on May 23, 2005 The principal driver of energy consumption and demand growth in the United States is increased population. The nations population is growing at a rate of approximately 1 percent … Read Article Defining Customer Valuationby mThink on May 23, 2005 Most utilities view their interactions with customers mainly monthly billing and payment as highly routine, with neither party giving a second thought to the value at … Read Article The Hydrogen Economyby mThink on May 23, 2005 The expression hydrogen economy is appearing more and more frequently in the headlines and on the bookstands. As recently as February 2005 the governor of Florida unveiled his … Read Article« Previous 1 2 3 4 … 7 8 9 10 11 … 16 17 18 19 Next »