White Papers Understanding and Driving Consumer Adoption of E-Billsby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 This is an excerpt. To read this paper in it’s entirety: Understanding and Driving Consumer Adoption of E-Bills Introduction Online bill payment is an American mainstream practice. Three … Read Article Audit Committees Step Up Risk Oversightby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 When the audit committee of a publicly traded company sits down to meet, what’s on the agenda? What issues are considered most important? Across many industry sectors, audit … Read Article Best Practices in Distribution Asset and Work Managementby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Utilities face escalating operational expenses due to rising fuel costs and increasing investment costs for environmental regulation while simultaneously being limited in their ability to improve revenues through … Read Article The Liability of Cost Cutting: A CEOs New Challengeby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 When financial results don’t meet expectations, senior executives face five dreaded words that have become much too common: “We need to cut costs.” Those expectations might have been … Read Article Leveraging Operational Systems Assets to Realize Their Full Valueby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 The electric utility industry finds itself confronted by a dynamic regulatory and market environment that is necessitating changes at all levels of these organizations. Whether a generation utility … Read Article Information Is Power: The Intelligent Utility Networkby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 In the United States, utility industry forces are driving substantial changes in strategy for T&D businesses. The U.S. Energy Policy Act of 2005 mandates improved infrastructure and reliability. … Read Article Technology Support for Utility Analyticsby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Intelligent utility networks (IUNs), also known in the electric power industry as intelligent grids, smart grids or modern grids, make use of large numbers of sensing points and … Read Article The Emergence of the Intelligent Utility: A New View of Service Deliveryby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Utilities encountered a decade of challenges in the 1990s – utility diversification, attempts to adjust to emerging regulatory opportunities and distractions from extended investment strategies. Consequently, in the … Read Article INTERVIEW: Alan H. Richardsonby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Energy & Utilities: Lets start by taking a look at the state of the electric utility industry marketplace as it relates to congressional debates over reducing carbon dioxide … Read Article Communication Technology Considerations for the Intelligent Utility Networkby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Most industries have experienced significant transformations over the past few decades, which have resulted in improved business processes and a more efficient operating structure. These transformations, to a … Read Article Energy Independence Is Cool(er)?by Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 There is growing interest in the U.S. both in achieving some increased degree of energy independence and in reducing CO2 emissions to minimize global climate change. While both … Read Article Curbing Theft of Service Starts With Getting to Know Your Customerby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Theft of service has been discussed more in the boardroom in the last three years than it has in the past 30. Why all the new interest? In … Read Article A Long-Term View of Technologys Value to Utilitiesby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 The rise of wireless data networks, coupled with the evolution of software solutions, has made advances in field automation, project management and collaboration widely accessible to investor-owned utility … Read Article Fast Answers Through Embedded Business Intelligenceby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Utilities have long been on a quest for better ways to handle and make sense of data. Few other industries need control over such huge data volumes simply … Read Article Tackling Utility Customer Cost to Serveby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Utilities in the U.S. stand to save considerable expense by evaluating their customer service operations from a customer cost-to-serve perspective. They spend on average $42.50 per year servicing … Read Article AMI = Smart Meter + Smart Customer + Smart Utilityby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 The business world seems to be all about “smart” these days. You have smart cars, smart money, even smart mobs. The utility industry is no laggard in this … Read Article What Utilities Can Gain From Customer Profitability Analysisby Chris Trayhorn, Publisher of mThink Blue Book on May 14, 2007 Introduction Recent moves toward a more competitive retail environment, as well as increased performance expectations from shareholders, have focused utilities on improving the customer experience and, to some … Read Article Preparing for Automated Meteringby Chris Trayhorn, Publisher of mThink Blue Book on May 15, 2006 Over the past year, technology advances and high energy prices have stimulated interest in advanced metering infrastructure (AMI). Discussions are wide-ranging. Some focus globally: Australian and Canadian smart … Read Article« Previous 1 2 3 4 5 6 7 8 9 … 16 17 18 19 Next »