• White Papers

    12 Essential Tips For Success in Social Media

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    Whether you call it social media or consumer-generated content, there’s no debate over the accelerating popularity of Internet sites and forums where consumers share opinions and experiences about … Read Article

    A Firsthand Tale Of Adopting Web 2.0 Technology To Build Brand

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    As marketing evolves into a two-way conversation that technology enables, it changes how we interact with customers and the value we offer the marketplace. Traditional marketing – based … Read Article

    Q&A: Dennis Morrow

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    As director of information architecture and usability, Mr. Morrow leads Web Associates’ holistic approach to combining user interface design, human factors and usability practices, resulting in positive user … Read Article

    The Power of Corporate Blogging: Some Guidelines for Doing It Right

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    On May 31, 2006, The New York Times published an article by columnist Thomas Friedman that featured some pointed criticism of General Motors. Friedman charged that GM’s promotion … Read Article

    The Rise of Social Sales and Marketing

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    The jury is in. Evolution hasn’t really caught up with humanity’s highfalutin attitudes about our species’ uniqueness. Less than 100 years ago, human existence was purely about survival … Read Article

    New Channels Help You Find Your Missing Audience

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    If it’s getting harder to reach your target market with TV and online ad campaigns, it’s likely because your audience has left the building. Or it could be … Read Article

    Mapping Your Company's 'Value DNA'

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    Ever since 1896, when John Patterson, founder and CEO of NCR, held the first training class on how to sell cash registers, the best salespeople have always focused … Read Article

    The Changing Influence of the CMO

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    The marketing function has evolved in recent years, becoming more important to the success of the business and becoming higher profile. To test our hypothesis about the ways … Read Article

    Q&A: Joe Melanson

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    In Mr. Melanson’s role as Aquent’s chief sales officer, he and his Enterprise Solutions team work with leading global companies to increase their capacity to execute marketing initiatives. … Read Article

    Is It Time for a New Marketing Organization?

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    Psst, want to know the secret to better marketing ROI? Just hire a statistician, add some complex analytical models to measure the marketing mix and voilà! That is … Read Article

    Personalized Marketing

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    INTRODUCTION: THE DREAM The relationship marketing arena stands on the cusp of its golden age, at an inflection point parallel to that of the golfing world. Just as … Read Article

    Pencils and Towels

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    Nothing from my marketing past could have prepared me for this meeting. Fresh from having run a large, publicly traded interactive agency, I was in my second month … Read Article

    Where Are Your Customers? Try the Intersection Of Multiple Online Channels

    by Chris Trayhorn, Publisher of mThink Blue Book on March 30, 2009

    Your intuition tells you that reaching customers more often across more channels will inevitably improve your brand recognition. But with very little research to support this, and given … Read Article

    Addressing Online Social Networks

    by Chris Trayhorn, Publisher of mThink Blue Book on March 27, 2009

    Social networking has always been about people who trust one another coming together for support, reassurance and insight to provide and defend a common coveted space. Recently, new … Read Article

    The Art of Creating A Community

    by Chris Trayhorn, Publisher of mThink Blue Book on March 18, 2009

    I admit it: I’m a user-group junkie. I got my first taste of user groups when I worked for Apple – speaking at their meetings was one of … Read Article

    Managing the Plant Data Lifecycle

    by Chris Trayhorn, Publisher of mThink Blue Book on January 1, 2009

    Intelligent Plant Lifecycle Management (iPLM) is the process of managing a generation facility’s data and information throughout its lifetime – from initial design through to decommissioning. This paper … Read Article

    Surviving the Turmoil

    by Chris Trayhorn, Publisher of mThink Blue Book on January 1, 2009

    With the new administration talking about a trillion dollars of infrastructure investment, the time for the intelligent utility of the future is now. Political pressure and climate change … Read Article

    Business Process Improvement

    by Chris Trayhorn, Publisher of mThink Blue Book on January 1, 2009

    In the past, the utility industry could consider itself exempt from market drivers like those listed above. However, today’s utilities are immersed in a sea of change. Customers … Read Article
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