• White Papers

    The Innovation Imperative

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    The Value of Innovation As described by Peter Drucker, innovation refers to the function of entrepreneurship, the means by which new wealth-producing resources are created, or existing resources … Read Article

    Regional Transmission Organizations: Millenium Order on Designing Market Institutions for Electric Network Systems

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    Congestion Zones Full locational pricing at every node in the network is a natural consequence of the basic economics of a competitive electricity market. However, it has been … Read Article

    Shared Services: More Than a Legal Play

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    Background Recent dramatic changes in the electric utility industry have systematically motivated traditionally integrated utilities to functionally or legally unbundle their business segments. While many utilities are actively … Read Article

    Public Water Suppliers Look to Privatization

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    New forces are reshaping the responsibilities of water and wastewater utilities. Although they come in different forms, water utilities conventionally serve the public and industry supplying, treating, and … Read Article

    The Path of Transition to a Wires Company: A Case for Embracing Change

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    The choice between mobilizing for a fight or embracing change may now seem obvious, but there were many that chose the former path, wasting significant resources and time. … Read Article

    With Deregulation and Competition, Energy Companies Embrace EBPP as an Effective CRM Tool

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    Deregulation and Billing While customers in deregulated utility markets face a barrage of marketing materials from new entrants into the marketplace and comprehensive educational programs sponsored by utility … Read Article

    Strategic Mergers and Acquisitions in the Utilities Industry

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    Do utilities really know what they are doing, or are they just following the trend? What do the transactions say about the company’s strategic objectives? What does it … Read Article

    Recurring Payments by MasterCard

    by Chris Trayhorn, Publisher of mThink Blue Book on November 15, 2000

    Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce costs and increase operating efficiencies, while … Read Article
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