• Is It Time for a New Marketing Organization?

    Psst, want to know the secret to better marketing ROI? Just hire a statistician, add some complex analytical models to measure the ... Read Article

    Personalized Marketing

    INTRODUCTION: THE DREAM The relationship marketing arena stands on the cusp of its golden age, at an inflection point parallel to that ... Read Article

    Pencils and Towels

    Nothing from my marketing past could have prepared me for this meeting. Fresh from having run a large, publicly traded interactive agency, ... Read Article

    Where Are Your Customers? Try the Intersection Of Multiple Online Channels

    Your intuition tells you that reaching customers more often across more channels will inevitably improve your brand recognition. But with very little ... Read Article

    Addressing Online Social Networks

    Social networking has always been about people who trust one another coming together for support, reassurance and insight to provide and defend ... Read Article

    The Art of Creating A Community

    I admit it: I'm a user-group junkie. I got my first taste of user groups when I worked for Apple - speaking ... Read Article

    An Australian Approach to Energy Innovation and Collaboration

    Just as global demand for energy is steadily increasing, so too, are the recognized costs of power generation. A recent report about ... Read Article

    Be a People Person

    I have to admit it. Despite all the exciting new technologies out there, I am finding myself to be a people person ... Read Article

    Power and Patience

    The U.S. utility industry - particularly the electric-producing branch of it, there also are natural gas and water utilities - has found ... Read Article

    Managing the Plant Data Lifecycle

    Intelligent Plant Lifecycle Management (iPLM) is the process of managing a generation facility's data and information throughout its lifetime - from initial ... Read Article

    Surviving the Turmoil

    With the new administration talking about a trillion dollars of infrastructure investment, the time for the intelligent utility of the future is ... Read Article

    Business Process Improvement

    In the past, the utility industry could consider itself exempt from market drivers like those listed above. However, today's utilities are immersed ... Read Article

    Future of Learning

    The nuclear power industry is facing significant employee turnover, which may be exacerbated by the need to staff new nuclear units. To ... Read Article

    Modeling Distribution Demand Reduction

    In the past, distribution demand reduction was a technique used only in emergency situations a few times a year - if that. ... Read Article

    Measuring Smart Metering's Progress

    Smart or advanced electricity metering, using a fixed network communications path, has been with us since pioneering installations in the US Midwest ... Read Article

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