• Sarbanes-Oxley – A Call to Action

    If you work for a publicly traded US company, chances are you’re pretty familiar with the Sarbanes-Oxley Act (SOX). As a result ... Read Article

    On-Demand Practices for Utilities

    Not all outages can be prevented, nor is it economically feasible to do so. But customers are demanding new levels of service ... Read Article

    Driving the Enterprise

    Enterprise performance management (EPM) is a slippery term that is difficult to define. It has a few aliases, such as corporate performance ... Read Article

    Managing Customers for Value

    Customer relationships are the most important asset of an energy retailer and represent the value of an energy retail business. Yet how ... Read Article

    Energy Asset Optimization

    Since the latter half of 2002, the industry has been in a back-to-basics mode of operation. The focus, once on unregulated businesses ... Read Article

    The CIS Market in Transformation

    Customer information systems (CIS) is a hub for customer-facing and revenue cycle processing activity with functional footprint covering operational and a segment ... Read Article

    Price Discovery and Data Hubs

    Gas and electricity price indices play a central role in the price discovery process in the energy market. Moreover, these indices are ... Read Article

    AMR – More Than Reading a Meter

    Ten years ago, unleaded gas cost an average of $1.11 per gallon, the median family income was about $45,000, natural gas cost ... Read Article

    Will M&A Return?

    The volume of utility merger and acquisition transactions declined precipitously in North America over the last two years following what was an ... Read Article

    Global Sourcing: Getting Started

    Sourcing work to offshore locations and/or moving global resources to domestic locations to perform work has been gaining momentum over the last ... Read Article

    Energy Merchant Turmoil

    In less than a decade, US energy merchant companies have gone from the cradle to the graveside, if not the grave itself. ... Read Article

    Enterprise Learning

    OK, we all get it. Those aging assets that were obscured in the glare of traders’ profit visions a mere two years ... Read Article

    Chapter 11: Life After Death

    It is a fundamental tenet of economics that life in a competitive marketplace comes with both risks and rewards. Partial deregulation of ... Read Article

    Wind Energy: Winds of Change

    A look at the U.S. wind energy industry’s growth chart shows an upward curve that takes off at the close of the ... Read Article

    Enterprise-Wide Risk Management

    The type, scope, and frequency of both internal and external risks facing the energy and utility industry have increased significantly. To meet ... Read Article

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