• At Your Service

    Today's utility companies are being driven to upgrade their aging transmission and distribution networks in the face of escalating energy generation costs, ... Read Article

    The Smart Grid in Malta

    On the Mediterranean island of Malta, with a population of about 400,000 people on a land mass of just over 300 square ... Read Article

    Customer Relationships and the Economy

    A little over a year ago, the challenges facing the global energy and utilities market were driving a significant wedge between utilities ... Read Article

    An Australian Approach to Energy Innovation and Collaboration

    Just as global demand for energy is steadily increasing, so too, are the recognized costs of power generation. A recent report about ... Read Article

    Be a People Person

    I have to admit it. Despite all the exciting new technologies out there, I am finding myself to be a people person ... Read Article

    Power and Patience

    The U.S. utility industry - particularly the electric-producing branch of it, there also are natural gas and water utilities - has found ... Read Article

    Meeting Future Utility Operating Challenges With a Smart Grid

    The classical school of utility operations prescribes four priorities, ranked in the following descending order: safety, reliability, customer service and profit. Although ... Read Article

    Improving Call Center Performance Through Process Enhancements

    The great American philosopher Yogi Berra once said, "If you don't know where you're going, chances are you will end up somewhere ... Read Article

    Customer Service in the Brave New World of Today's Utilities

    A NEW GENERATION OF CUSTOMER Today's utility customers are energy dependant, information driven, technologically advanced, willing to change and environmentally friendly. Their ... Read Article

    The Smart Grid: A Balanced View

    Energy systems in both mature and developing economies around the world are undergoing fundamental changes. There are early signs of a physical ... Read Article

    Plugging in the Consumer

    Thanks to new technologies and the spirit of independence and empowerment fostered by the digital age, consumers are taking on broader and ... Read Article

    Software-Based Intelligence: The Missing Link in the SmartGrid Vision

    Achieving the SmartGrid vision requires more than advanced metering infrastructure (AMI), supervisory control and data acquisition (SCADA), and advanced networking technologies. While ... Read Article

    Achieving Decentralized Coordination In the Electric Power Industry

    For the past century, the dominant business and regulatory paradigms in the electric power industry have been centralized economic and physical control. ... Read Article

    Utility Mergers and Acquisitions: Beating the Odds

    Merger and acquisition activity in the U.S. electric utility industry has increased following the 2005 repeal of the Public Utility Holding Company ... Read Article

    How Intelligent Is Your Grid?

    Many people in the utility industry see the intelligent grid — an electric transmission and distribution network that uses information technology to ... Read Article

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