• Integrating IT: The Real Lessons Are Learned After The Merger

    Introduction The past few years have brought about many sweeping and costly changes to the energy industry. Post-merger power companies in particular ... Read Article

    Impact of Greenhouse Gas Regulation: The Next Ten Months – The Next Ten Years

    Introduction Climate change has arrived — physically, politically and economically. The debaters no longer argue if climate change is real, they debate ... Read Article

    Distribution Outsourcing – Puget Sound Energy''s Experience

    Introduction In February 2001, Puget Sound Energy (PSE) began outsourcing its new residential and commercial system extension and system maintenance construction work ... Read Article

    E-Business Platforms in the Electricity Supply Industry

    All over the world, the electricity supply industry is going through a period of unprecedented and momentous change. After a century of ... Read Article

    Offshore Wind: The Environmental Implications

    Introduction The impact of climate change through global warming has been a concern for some time now. As a result of this ... Read Article

    Strategic Mergers and Acquisitions in the Utilities Industry

    Do utilities really know what they are doing, or are they just following the trend? What do the transactions say about the ... Read Article

    Recurring Payments by MasterCard

    Through deregulation, federal and state government reforms, and rising competition, utilities are faced with tough challenges. There is increasing pressure to reduce ... Read Article

    So Now You’re In-Charge of an Unregulated Generation Company

    You’ve probably just been named to head an acquired portfolio of generation assets. Or maybe you’re one of the visionaries who “led” ... Read Article

    Customer Interaction in the Digital Age: Strategies for Improving Satisfaction and Loyalty

    Introduction The rapid growth and evolution of the Internet as a customer contact channel has had profound implications on the way traditional ... Read Article

    E-Energy: The Impact of the Internet on the Energy Industry

    Introduction Inconsistent regulations across states and lack of standards for independent energy transactions have created significant challenges and inefficiencies for the key ... Read Article

    Smart Metering Provides Competitive Advantages To Energy Service Providers

    Introduction For many years, meters had served only to measure the amount of kilowatts per hour being consumed, and the purpose of ... Read Article

    Are you delivering the information needed to fuel growth for your enterprise?

    A recent study of 153 cross-industry chief financial officers (CFOs) reveals that commercialsectorCFOs (those in manufacturing, high tech, transportation, retail and communicationsenterprises) ... Read Article

    Emerging Trends in Wholesale Power Marketing and Trading

    Background The physical nature of electricity imposes market constraints quite unlike those seen in other energy markets. With today’s technology, electricity storage ... Read Article

    The Future of Energy Retailing Trends

    A New Taxonomy The forces of change shaping the energy industry will combine with continued regulatory pressure to further fragment the industry ... Read Article

    A New Paradigm for Customer Care and Service in a Deregulated Energy Market

    Utilities have no experience with competition or strategies for winning customers when primarily dealing with a product like electricity or natural gas. ... Read Article

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