• Wind Energy: Balancing the Demand

    In recent years, exponential demand for new U.S. wind energy-generating facilities has nearly doubled America's installed wind generation. By the end of ... Read Article

    Ontario Pilot

    Smart metering technologies are making it possible to provide residential utility customers with the sophisticated "smart pricing" options once available only to ... Read Article

    Con Edison

    Consolidated Edison Co. of New York (Con Edison) is a regulated utility serving 3.2 million electric customers in New York City and ... Read Article

    Pepco Holdings, Inc.

    The United States and the world are facing two preeminent energy challenges: the rising cost of energy and the impact of increasing ... Read Article

    Business Intelligence: The 'Better Light Bulb' for Improved Decision Making

    Although some utilities have improved organizational agility by providing high-level executives with real-time visibility into operations, if they're to be truly effective, ... Read Article

    Meeting Future Utility Operating Challenges With a Smart Grid

    The classical school of utility operations prescribes four priorities, ranked in the following descending order: safety, reliability, customer service and profit. Although ... Read Article

    Improving Call Center Performance Through Process Enhancements

    The great American philosopher Yogi Berra once said, "If you don't know where you're going, chances are you will end up somewhere ... Read Article

    Customer Service in the Brave New World of Today's Utilities

    A NEW GENERATION OF CUSTOMER Today's utility customers are energy dependant, information driven, technologically advanced, willing to change and environmentally friendly. Their ... Read Article

    The Smart Grid: A Balanced View

    Energy systems in both mature and developing economies around the world are undergoing fundamental changes. There are early signs of a physical ... Read Article

    Leveraging Operational Systems Assets to Realize Their Full Value

    The electric utility industry finds itself confronted by a dynamic regulatory and market environment that is necessitating changes at all levels of ... Read Article

    Information Is Power: The Intelligent Utility Network

    In the United States, utility industry forces are driving substantial changes in strategy for T&D businesses. The U.S. Energy Policy Act of ... Read Article

    Technology Support for Utility Analytics

    Intelligent utility networks (IUNs), also known in the electric power industry as intelligent grids, smart grids or modern grids, make use of ... Read Article

    The Emergence of the Intelligent Utility: A New View of Service Delivery

    Utilities encountered a decade of challenges in the 1990s – utility diversification, attempts to adjust to emerging regulatory opportunities and distractions from ... Read Article

    INTERVIEW: Alan H. Richardson

    Energy & Utilities: Let’s start by taking a look at the state of the electric utility industry marketplace as it relates to ... Read Article

    Communication Technology Considerations for the Intelligent Utility Network

    Most industries have experienced significant transformations over the past few decades, which have resulted in improved business processes and a more efficient ... Read Article

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