• Surviving the Turmoil

    With the new administration talking about a trillion dollars of infrastructure investment, the time for the intelligent utility of the future is ... Read Article

    Business Process Improvement

    In the past, the utility industry could consider itself exempt from market drivers like those listed above. However, today's utilities are immersed ... Read Article

    Future of Learning

    The nuclear power industry is facing significant employee turnover, which may be exacerbated by the need to staff new nuclear units. To ... Read Article

    Modeling Distribution Demand Reduction

    In the past, distribution demand reduction was a technique used only in emergency situations a few times a year - if that. ... Read Article

    Measuring Smart Metering's Progress

    Smart or advanced electricity metering, using a fixed network communications path, has been with us since pioneering installations in the US Midwest ... Read Article

    Managing Communications Change

    Change is being forced upon the utilities industry. Business drivers range from stakeholder pressure for greater efficiency to the changing technologies involved ... Read Article

    Ontario Pilot

    Smart metering technologies are making it possible to provide residential utility customers with the sophisticated "smart pricing" options once available only to ... Read Article

    Con Edison

    Consolidated Edison Co. of New York (Con Edison) is a regulated utility serving 3.2 million electric customers in New York City and ... Read Article

    Pepco Holdings, Inc.

    The United States and the world are facing two preeminent energy challenges: the rising cost of energy and the impact of increasing ... Read Article

    Business Intelligence: The 'Better Light Bulb' for Improved Decision Making

    Although some utilities have improved organizational agility by providing high-level executives with real-time visibility into operations, if they're to be truly effective, ... Read Article

    Meeting Future Utility Operating Challenges With a Smart Grid

    The classical school of utility operations prescribes four priorities, ranked in the following descending order: safety, reliability, customer service and profit. Although ... Read Article

    Improving Call Center Performance Through Process Enhancements

    The great American philosopher Yogi Berra once said, "If you don't know where you're going, chances are you will end up somewhere ... Read Article

    Customer Service in the Brave New World of Today's Utilities

    A NEW GENERATION OF CUSTOMER Today's utility customers are energy dependant, information driven, technologically advanced, willing to change and environmentally friendly. Their ... Read Article

    The Smart Grid: A Balanced View

    Energy systems in both mature and developing economies around the world are undergoing fundamental changes. There are early signs of a physical ... Read Article

    Plugging in the Consumer

    Thanks to new technologies and the spirit of independence and empowerment fostered by the digital age, consumers are taking on broader and ... Read Article

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